Vital Records Team Lead & Senior SME

Texas Department of State Health Services; Austin (TX); On-site; USD 56,000 - 67,000; Full time

Job summary

Texas Department of State Health Services is seeking a Program Specialist IV (Team Lead) to oversee Vital Statistics operations, guide staff, and ensure compliance with state laws and regulations. This role emphasizes senior technical expertise and process improvements within the team.

The position requires strong customer service delivery, the ability to interpret complex statutes, and effective collaboration with managers to meet program goals. Austin-based, full-time with daytime shifts.

Qualifications

• Knowledge of Texas Vital Statistics laws, policies, procedures and regulations.
• Skill in customer service and verbal/written communication.
• Ability to interpret Texas Vital Statistics Law, policies, procedures and regulations.

Responsibilities

• Lead teams and organize work for Customer Service Representatives and VS staff, ensuring compliance with policies and procedures.
• Monitor performance and coordinate with managers to implement improvements for higher quality output.
• Provide training and guidance to staff on current procedures and develop training materials.

Skills

Customer service

Verbal and written communication

Decision making

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Texas Department of State Health Services is seeking a Program Specialist IV (Team Lead) to oversee Vital Statistics operations, guide staff, and ensure compliance with state laws and regulations. This role emphasizes senior technical expertise and process improvements within the team.

The position requires strong customer service delivery, the ability to interpret complex statutes, and effective collaboration with managers to meet program goals. Austin-based, full-time with daytime shifts.