Senior Vital Records Program Lead

Department of State Health Services; Austin (TX); On-site; USD 56,000 - 67,000; Full time

Job summary

Dept of State Health Services in Austin, TX seeks a Program Specialist IV (Team Lead) to manage Vital Statistics case work, oversee CSRs, and ensure statutory compliance. Responsibilities include monitoring performance, developing training materials, and coordinating policy-driven processes for birth/death records and adoptions.

The role requires senior-level expertise in vital records operations, risk assessment, and staff guidance, with a focus on accuracy, security, and efficiency.

Qualifications

• Senior team lead with expertise in Vital Statistics processes.
• Experience interpreting Texas statutes, rules and regulations.

Responsibilities

• Lead Vital Statistics team and ensure policy compliance.
• Monitor performance reports and train staff.
• Coordinate cross-team projects and QA activities.
• Analyze data and prepare information requests.
• Maintain confidentiality and security of records.

Skills

Team leadership

Policy interpretation

Customer service

Quality assurance

Training delivery

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Dept of State Health Services in Austin, TX seeks a Program Specialist IV (Team Lead) to manage Vital Statistics case work, oversee CSRs, and ensure statutory compliance. Responsibilities include monitoring performance, developing training materials, and coordinating policy-driven processes for birth/death records and adoptions.

The role requires senior-level expertise in vital records operations, risk assessment, and staff guidance, with a focus on accuracy, security, and efficiency.