Customer Services Rep IV – Vital Statistics (Onsite)

Department-of-State-Health-Services; Austin (TX); On-site; USD 45,000 - 54,000; Full time

Job summary

Dept of State Health Services, Vital Statistics, in Austin, Texas, seeks a Customer Services Rep IV to review and process vital records applications (birth, death, marriage, divorce) and amendments. You will use indexing systems and TxEVER, ensuring accuracy and compliance with statutes and policy.

The role emphasizes high-quality customer service, training others, and maintaining confidential records. On-site position with standard day shifts and potential additional shifts; salary $4,476.92

Qualifications

• Knowledge of Texas Vital Statistics laws, policies and regulations.
• Skill in customer service and handling inquiries with accuracy.
• Ability to operate computers and Microsoft Office products.
• Ability to explain policies clearly and communicate with the public.

Responsibilities

• Review and certify vital record applications for completeness and accuracy.
• Provide direct customer service for requests and escalate issues as needed.
• Train others on processes and use of TxEVER and related systems.

Skills

Customer service

Verbal communication

Written communication

Vital statistics knowledge

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Dept of State Health Services, Vital Statistics, in Austin, Texas, seeks a Customer Services Rep IV to review and process vital records applications (birth, death, marriage, divorce) and amendments. You will use indexing systems and TxEVER, ensuring accuracy and compliance with statutes and policy.

The role emphasizes high-quality customer service, training others, and maintaining confidential records. On-site position with standard day shifts and potential additional shifts; salary $4,476.92