Vital Records Help Desk Pro - Onsite Support & Training

Aroha Technologies, Inc; Oklahoma City (OK); On-site; USD 50,000 - 70,000; Full time

Job summary

Aroha Technologies, Inc. seeks a Vital Records Support Specialist to provide in-person help desk support for the ROVER and related Vital Records tools. This onsite role in Oklahoma City focuses on timely responses, issue resolution, and collaboration with internal teams.

The position emphasizes training coordination, compliance, and program support within the Vital Records Program. A bachelor's degree and one year of experience are required; the assignment runs 6-12 months with a potential

Qualifications

• Bachelor's degree plus one year of experience or equivalent combination of education and experience.
• Experience providing frontline help desk support and stakeholder communication.
• Familiarity with vital records workflows and data processes is a plus.

Responsibilities

• Serve as the primary point of contact for the Vital Records Help Desk for internal staff and external stakeholders.
• Monitor and respond to inquiries, troubleshoot access and usage issues, and escalate as needed.
• Coordinate and respond to internal training requests and assist with scheduling and materials.

Skills

Customer support

Troubleshooting

Documentation

Team collaboration

Education

Bachelor's degree

Tools

ROVER

Job description

Aroha Technologies, Inc. seeks a Vital Records Support Specialist to provide in-person help desk support for the ROVER and related Vital Records tools. This onsite role in Oklahoma City focuses on timely responses, issue resolution, and collaboration with internal teams.

The position emphasizes training coordination, compliance, and program support within the Vital Records Program. A bachelor's degree and one year of experience are required; the assignment runs 6-12 months with a potential