Visual Merchandising Supervisor

Ana-Luisa; King of Prussia (PA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Generous PTO & holidays

Exclusive employee discount

Welcome gift

Job summary

Ana Luisa is seeking a Floor Lead, Merchandising to elevate the in-store client journey at King of Prussia Mall. You will lead the floor with a focus on exceptional service, visual storytelling, and cohesive merchandising aligned with the brand’s elevated aesthetic.

Responsibilities include shaping client experiences, hosting brand events, and managing inventory and daily operations while collaborating with store leadership to drive performance and guest satisfaction.

Qualifications

• Experience in retail leadership, ideally in jewelry or luxury environments.
• Strong client experience and elevated service standards.
• Polished communication and leadership presence.
• Familiarity with Shopify and Google Workspace.

Responsibilities

• Set the standard for a refined, personalized client experience on the floor.
• Inspire the team to exceed performance goals while delivering exceptional service.
• Translate KPIs and business objectives into actionable team direction.
• Curate product recommendations reflecting client individuality and brand sensibility.
• Cultivate enduring client relationships with a bespoke, high-touch approach.
• Host elevated in-store events to strengthen brand affinity and community.
• Act as the voice of the client to inform the in-store experience.
• Deliver signature services, including custom and permanent jewelry, with precision.
• Own in-store merchandising and ensure a visually cohesive environment aligned with brand direction.
• Lead floorset installations with meticulous attention to detail and timing.
• Elevate product storytelling, styling, and new collections.
• Ensure inventory accuracy, shipments oversight, and seamless daily execution.

Skills

Retail leadership

Client experience focus

Leadership presence

Brand awareness

Shopify

Google Workspace

Flexibility

Tools

Shopify

Google Workspace

Job description

At Ana Luisa, we believe fine jewelry should be beautifully crafted, responsibly made, and designed to be worn every day. Rooted in modern luxury, we create elevated pieces defined by exceptional craftsmanship, timeless design, and intentional artistry.

The Role

We are seeking a poised and highly detail-oriented Floor Lead, Merchandising to serve as a key steward of the Ana Luisa in-store experience. In close partnership with store leadership, this role shapes the visual and client journey on the sales floor—ensuring every interaction, display, and moment reflects the brand’s elevated aesthetic and service philosophy.

Key Responsibilities

Client Experience & Sales Leadership

• Embody and set the standard for a refined, intuitive, and deeply personalized client experience
• Lead with presence on the sales floor, inspiring the team to exceed performance goals while delivering exceptional service
• Translate KPIs and business objectives into clear, actionable direction for the team
• Curate thoughtful product recommendations that reflect both client individuality and brand sensibility

Clienteling & Brand Expression

• Cultivate enduring client relationships through a bespoke, high-touch approach
• Partner with leadership to host and execute elevated in-store events that strengthen brand affinity and community
• Act as a voice of the client, offering insights that inform and refine the overall experience
• Deliver signature services, including custom and permanent jewelry, with precision and artistry

Visual Merchandising & Operational Excellence

• Own the execution of all in-store merchandising, creating a visually cohesive and compelling environment aligned with brand direction
• Lead floorset installations with meticulous attention to detail and timing
• Elevate team understanding of product storytelling, styling, and new collections
• Ensure operational rigor through accurate inventory management, shipment oversight, and seamless daily execution

What You Bring

• Experience in retail leadership, ideally within jewelry or luxury environments
• A nuanced understanding of client experience and elevated service standards
• Strong commercial acumen paired with an intuitive, brand-led mindset
• Polished communication and leadership presence
• Familiarity with Shopify and Google Workspace
• Flexibility to support the needs of the business

Location:

King of Prussia Mall

Compensation & Benefits

• $25–$27/hour, commensurate with experience
• Comprehensive medical, dental, and vision coverage
• Generous paid time off and floating holidays
• Exclusive employee discount and welcome gift

EEOC:

Ana Luisa is an equal-opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.