Visual Merchandising Supervisor

Ana Luisa; Brea (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Employee discount

Welcome gift

Job summary

Ana Luisa is seeking a poised Floor Lead, Merchandising to protect the elegant, high-touch client journey at the Brea Mall location. You will partner with store leadership to curate visuals and service that reflect the brand’s elevated aesthetic and care philosophy.

The role emphasizes leading on the sales floor, guiding the team to exceed performance goals, and delivering personalised clienteling and signature jewelry services with precision.

Qualifications

• Experience leading retail teams, ideally in jewelry or luxury environments.
• Strong client service standards and the ability to elevate brand experience.
• Polished communication and executive presence on the sales floor.
• Proficiency with Shopify and Google Workspace for daily operations.

Responsibilities

• Set the standard for a refined, personalized client experience on the sales floor.
• Lead with presence to drive sales goals while delivering exceptional service.
• Translate KPIs into concrete priorities for the team.
• Curate product recommendations reflecting client needs and brand sensibility.
• Own in-store merchandising, floorset installs, and product storytelling.
• Ensure inventory accuracy, shipments, and daily store execution.

Skills

Retail leadership

Client experience

Brand-focused mindset

Communication

Shopify familiarity

Tools

Shopify

Google Workspace

Job description

Location: Brea Mall, California

The Role

We are seeking a poised and highly detail-oriented Floor Lead, Merchandising to serve as a key steward of the Ana Luisa in-store experience. In close partnership with store leadership, this role shapes the visual and client journey on the sales floor—ensuring every interaction, display, and moment reflects the brand’s elevated aesthetic and service philosophy.

Key Responsibilities

Client Experience & Sales Leadership

• Embody and set the standard for a refined, intuitive, and deeply personalized client experience
• Lead with presence on the sales floor, inspiring the team to exceed performance goals while delivering exceptional service
• Translate KPIs and business objectives into clear, actionable direction for the team
• Curate thoughtful product recommendations that reflect both client individuality and brand sensibility

Clienteling & Brand Expression

• Cultivate enduring client relationships through a bespoke, high-touch approach
• Partner with leadership to host and execute elevated in-store events that strengthen brand affinity and community
• Act as a voice of the client, offering insights that inform and refine the overall experience
• Deliver signature services, including custom and permanent jewelry, with precision and artistry

Visual Merchandising & Operational Excellence

• Own the execution of all in-store merchandising, creating a visually cohesive and compelling environment aligned with brand direction
• Lead floorset installations with meticulous attention to detail and timing
• Elevate team understanding of product storytelling, styling, and new collections
• Ensure operational rigor through accurate inventory management, shipment oversight, and seamless daily execution

What You Bring

• Experience in retail leadership, ideally within jewelry or luxury environments
• A nuanced understanding of client experience and elevated service standards
• Strong commercial acumen paired with an intuitive, brand-led mindset
• Polished communication and leadership presence
• Familiarity with Shopify and Google Workspace
• Flexibility to support the needs of the business

Compensation & Benefits

• $25–$27/hour, commensurate with experience
• Comprehensive medical, dental, and vision coverage
• Generous paid time off and floating holidays
• Exclusive employee discount and welcome gift

EEOC:

Ana Luisa is an equal-opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.