Visual Merchandising Supervisor

Ana Luisa GmbH; Brea (CA); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off & floating holidays

Employee discount & welcome gift

Job summary

Ana Luisa is seeking a poised Floor Lead, Merchandising to manage the in-store experience at Brea Mall. You will oversee client service, lead the sales floor, and collaborate with store leadership to realize the brand’s elevated aesthetic.

Responsibilities include clienteling, hosting events, visual merchandising, inventory accuracy, and timely floorset execution; prior luxury jewelry retail experience preferred. Competitive hourly compensation provided.

Qualifications

• Experience in retail leadership, ideally within jewelry or luxury environments.
• Strong client experience and elevated service standards.
• Polished communication and leadership presence.

Responsibilities

• Embody and set the standard for a refined, intuitive client experience.
• Lead on the sales floor and inspire the team to exceed performance goals.
• Translate KPIs into actionable direction for the team.
• Curate product recommendations reflecting client individuality and brand sensibility.
• Cultivate enduring client relationships through high-touch service.
• Host elevated in-store events to strengthen brand affinity.
• Act as the client voice to inform the overall experience.
• Deliver signature services, including custom and permanent jewelry.
• Own in-store merchandising, ensuring a cohesive environment aligned with brand direction.
• Lead floorset installations with timing and attention to detail.
• Elevate product storytelling, styling, and new collections.
• Ensure inventory accuracy, shipment oversight, and daily execution.

Skills

Retail leadership

Client experience

Brand-aware service

Tools

Shopify

Google Workspace

Job description

Location: Brea Mall, California

At Ana Luisa, we believe fine jewelry should be beautifully crafted, responsibly made, and designed to be worn every day. Rooted in modern luxury, we create elevated pieces defined by exceptional craftsmanship, timeless design, and intentional artistry.

The Role

We are seeking a poised and highly detail-oriented Floor Lead, Merchandising to serve as a key steward of the Ana Luisa in-store experience. In close partnership with store leadership, this role shapes the visual and client journey on the sales floor—ensuring every interaction, display, and moment reflects the brand’s elevated aesthetic and service philosophy.

Key Responsibilities

Client Experience & Sales Leadership

• Embody and set the standard for a refined, intuitive, and deeply personalized client experience
• Lead with presence on the sales floor, inspiring the team to exceed performance goals while delivering exceptional service
• Translate KPIs and business objectives into clear, actionable direction for the team
• Curate thoughtful product recommendations that reflect both client individuality and brand sensibility

Clienteling & Brand Expression

• Cultivate enduring client relationships through a bespoke, high-touch approach
• Partner with leadership to host and execute elevated in-store events that strengthen brand affinity and community
• Act as a voice of the client, offering insights that inform and refine the overall experience
• Deliver signature services, including custom and permanent jewelry, with precision and artistry

Visual Merchandising & Operational Excellence

• Own the execution of all in-store merchandising, creating a visually cohesive and compelling environment aligned with brand direction
• Lead floorset installations with meticulous attention to detail and timing
• Elevate team understanding of product storytelling, styling, and new collections
• Ensure operational rigor through accurate inventory management, shipment oversight, and seamless daily execution

What You Bring

• Experience in retail leadership, ideally within jewelry or luxury environments
• A nuanced understanding of client experience and elevated service standards
• Strong commercial acumen paired with an intuitive, brand-led mindset
• Polished communication and leadership presence
• Familiarity with Shopify and Google Workspace
• Flexibility to support the needs of the business

Compensation & Benefits

• $25–$27/hour, commensurate with experience
• Comprehensive medical, dental, and vision coverage
• Generous paid time off and floating holidays
• Exclusive employee discount and welcome gift

EEOC: Ana Luisa is an equal-opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.