Visual Merchandising Supervisor

Ana-Luisa; Indianapolis (IN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO & holidays

Employee discount

Job summary

Ana Luisa in Indianapolis (Keystone Mall) is seeking a poised Floor Lead, Merchandising to shape the in-store experience. You will lead with presence on the sales floor, elevate client service, and partner with leadership to ensure displays and client journeys reflect the brand’s refined aesthetic.

This role centers on visual merchandising, events, and high‑touch clienteling, with focus on inventory accuracy, floorset timing, and brand storytelling.

Qualifications

• Experience in retail leadership, ideally within jewelry or luxury environments.
• Nuanced understanding of client experience and elevated service standards.
• Strong commercial acumen paired with an intuitive, brand-led mindset.
• Polished communication and leadership presence.

Responsibilities

• Lead with presence on the sales floor, inspiring the team to exceed performance goals while delivering exceptional service.
• Own in-store merchandising and floor sets with precise timing.
• Provide elevated client experience and host in-store events to strengthen brand affinity.
• Ensure inventory accuracy and smooth daily operations.

Skills

Retail leadership

Luxury retail

Client experience

Brand mindset

Communication

Shopify

Google Workspace

Flexibility

Tools

Shopify

Google Workspace

Job description

At Ana Luisa, we believe fine jewelry should be beautifully crafted, responsibly made, and designed to be worn every day. Rooted in modern luxury, we create elevated pieces defined by exceptional craftsmanship, timeless design, and intentional artistry.

The Role

We are seeking a poised and highly detail-oriented Floor Lead, Merchandising to serve as a key steward of the Ana Luisa in-store experience. In close partnership with store leadership, this role shapes the visual and client journey on the sales floor—ensuring every interaction, display, and moment reflects the brand’s elevated aesthetic and service philosophy.

Key Responsibilities

Client Experience & Sales Leadership

• Embody and set the standard for a refined, intuitive, and deeply personalized client experience
• Lead with presence on the sales floor, inspiring the team to exceed performance goals while delivering exceptional service
• Translate KPIs and business objectives into clear, actionable direction for the team
• Curate thoughtful product recommendations that reflect both client individuality and brand sensibility

Clienteling & Brand Expression

• Cultivate enduring client relationships through a bespoke, high-touch approach
• Partner with leadership to host and execute elevated in-store events that strengthen brand affinity and community
• Act as a voice of the client, offering insights that inform and refine the overall experience
• Deliver signature services, including custom and permanent jewelry, with precision and artistry

Visual Merchandising & Operational Excellence

• Own the execution of all in-store merchandising, creating a visually cohesive and compelling environment aligned with brand direction
• Lead floorset installations with meticulous attention to detail and timing
• Elevate team understanding of product storytelling, styling, and new collections
• Ensure operational rigor through accurate inventory management, shipment oversight, and seamless daily execution

What You Bring

• Experience in retail leadership, ideally within jewelry or luxury environments
• A nuanced understanding of client experience and elevated service standards
• Strong commercial acumen paired with an intuitive, brand-led mindset
• Polished communication and leadership presence
• Familiarity with Shopify and Google Workspace
• Flexibility to support the needs of the business

Location:

Keystone Mall, Indianapolis

Compensation & Benefits

• $23–$25/hour, commensurate with experience
• Comprehensive medical, dental, and vision coverage
• Generous paid time off and floating holidays
• Exclusive employee discount and welcome gift

EEOC:

Ana Luisa is an equal-opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.