Visitor Services Supervisor: Lead Front Desk & Membership

Commonwealth of VA Careers; Richmond (VA); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Health benefits

Paid leave

12 paid holidays

Sickness and disability program

Retirement plans

Deferred compensation with cash match

Life insurance

Employee Assistance Program

Wellness program

Job summary

Virginia Museum of Fine Arts in Richmond, VA seeks a Visitor Services Supervisor for quasi full-time 32 hours/week to oversee staff, assist at desks, and handle tickets and memberships. The role requires strong customer service, supervisory skills, and cash handling, with some evenings and weekends expected.

Applicants should be able to stand for long periods, lift up to 20 lbs, and work with ticketing and scheduling software, ensuring service excellence for museum visitors both in person and

Qualifications

• Working knowledge of customer service, supervision and training, and cash management.
• Sound judgment, strong communication skills, and the ability to solve problems quickly.
• Proficiency with computers, spreadsheets, and ticketing and scheduling software.
• Ability to work a quasi full-time schedule (32 hours per week) that includes some evenings, weekends, and holidays.
• Ability to stand and walk for extended periods and to lift up to 20 lbs.

Responsibilities

• Supervises and trains Visitor Services Associates, Visitor Experience Specialists, and Lead Visitor Services Associates; assists with recruitment.
• Works on the front lines at Visitor Services and Membership desks, coat check, and parking deck; sells tickets and memberships; answers visitor questions.
• Completes shift opening and closing procedures; prepares daily revenue reports and financial logs; manages cash tills and deposits.

Skills

Customer service

Supervision

Cash management

Communication skills

Problem solving

Computers

Spreadsheets

Ticketing software

Scheduling software

Quasi full-time schedule

Physical ability

Tools

Ticketing software

Scheduling software

Job description

Virginia Museum of Fine Arts in Richmond, VA seeks a Visitor Services Supervisor for quasi full-time 32 hours/week to oversee staff, assist at desks, and handle tickets and memberships. The role requires strong customer service, supervisory skills, and cash handling, with some evenings and weekends expected.

Applicants should be able to stand for long periods, lift up to 20 lbs, and work with ticketing and scheduling software, ensuring service excellence for museum visitors both in person and