Visitor Services Supervisor

Commonwealth of VA Careers; Richmond (VA); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Health benefits

Paid leave

12 paid holidays

Sickness and disability program

Retirement plans

Deferred compensation with cash match

Life insurance

Employee Assistance Program

Wellness program

Job summary

Virginia Museum of Fine Arts in Richmond, VA seeks a Visitor Services Supervisor for quasi full-time 32 hours/week to oversee staff, assist at desks, and handle tickets and memberships. The role requires strong customer service, supervisory skills, and cash handling, with some evenings and weekends expected.

Applicants should be able to stand for long periods, lift up to 20 lbs, and work with ticketing and scheduling software, ensuring service excellence for museum visitors both in person and

Qualifications

• Working knowledge of customer service, supervision and training, and cash management.
• Sound judgment, strong communication skills, and the ability to solve problems quickly.
• Proficiency with computers, spreadsheets, and ticketing and scheduling software.
• Ability to work a quasi full-time schedule (32 hours per week) that includes some evenings, weekends, and holidays.
• Ability to stand and walk for extended periods and to lift up to 20 lbs.

Responsibilities

• Supervises and trains Visitor Services Associates, Visitor Experience Specialists, and Lead Visitor Services Associates; assists with recruitment.
• Works on the front lines at Visitor Services and Membership desks, coat check, and parking deck; sells tickets and memberships; answers visitor questions.
• Completes shift opening and closing procedures; prepares daily revenue reports and financial logs; manages cash tills and deposits.

Skills

Customer service

Supervision

Cash management

Communication skills

Problem solving

Computers

Spreadsheets

Ticketing software

Scheduling software

Quasi full-time schedule

Physical ability

Tools

Ticketing software

Scheduling software

Job description

Title: Visitor Services Supervisor

State Role Title: PR & Marketing Specialist II

Hiring Range: $32,000 annually (prorated for 0.8 FTE)

Pay Band: 3

Agency: Virginia Museum of Fine Arts

Agency Website: vmfa.museum

Recruitment Type: Agency Only

Department: Visitor Services

Work Schedule: Quasi Full-Time (Q-status), 0.8 FTE, 32 hours per week.

** Please note that this position is open to current VMFA employees only.**

This is a quasi full-time (Q-status) position working 32 hours per week (0.8 FTE). Holiday pay and annual leave are proportionate to hours worked.

General Information:

We are currently seeking applications for organized, service-minded individuals to join our Visitor Services Department as a Visitor Services Supervisor (quasi full-time, 32 hours per week).

The Visitor Services Supervisor supervises and supports Visitor Services staff and helps create an environment of service excellence for museum visitors, whether they are in person, on the phone, or online. Duties include supervising and training Visitor Services Associates, Visitor Experience Specialists, and Lead Visitor Services Associates, and assisting with their recruitment. The Supervisor also works on the front lines, assisting at the Visitor Services and Membership desks, coat check, and parking deck. This includes selling tickets and memberships and answering visitor questions. The role also completes shift opening and closing procedures, prepares daily revenue reports and financial logs, and manages cash tills and deposits.

Minimum Qualifications

• Working knowledge of customer service, supervision and training, and cash management.
• Sound judgment, strong communication skills, and the ability to solve problems quickly.
• Proficiency with computers, spreadsheets, and ticketing and scheduling software.
• Ability to work a quasi full-time schedule (32 hours per week) that includes some evenings, weekends, and holidays.
• Ability to stand and walk for extended periods and to lift up to 20 lbs.

About the Visitor Services Department:

The Visitor Services Department is an inclusive workplace that values teamwork and professionalism. We offer flexible scheduling with operating hours during the daytime, evenings, and on weekends. Staff enjoy free admission to special exhibitions, previews of special exhibitions, employee pricing for select museum programs and classes, and discounts at Amuse, Best Café and the VMFA Shop.

About Virginia Museum of Fine Arts:

The Virginia Museum of Fine Arts in Richmond is one of the largest comprehensive art museums in the United States. VMFA’s growing encyclopedic collection houses more than 50,000 works of art spanning 6,000 years of world history.

Our holdings include the largest public collection of Fabergé outside of Russia, the finest collection of Art Nouveau outside of Paris and one of the nation’s finest collections of American art. VMFA is also home to important collections of Chinese art, English silver, French Impressionism, Postimpressionism, British sporting art, and modern and contemporary art, as well as renowned South Asian, Himalayan, and African art.

Recently named the 11th-best art museum in the United States by The Washington Post, VMFA is the only US art museum open 365 days a year with free general admission.

VMFA is a state-supported, privately endowed educational institution created for the benefit of the citizens of the Commonwealth of Virginia. Its purpose is to collect, preserve, exhibit, and interpret art, to encourage the study of the arts, and thus to enrich the lives of all.

Benefits:

This position is classified as quasi full-time (Q-status). Benefits eligibility and accrual for Q-status employees are outlined in the DHRM Status and Eligibility for Benefits guide.

The Commonwealth of Virginia offers a comprehensive total compensation package that includes health benefits, paid leave, and flexible work schedules.

The following benefits are available to classified employees:

• Vacation and Other Leave
• 12 Paid Holidays
• Health Benefits
• Sickness and Disability Program
• Deferred Compensation with Cash Match
• Group, Optional Life, and Long-term Care Insurance
• Employee Assistance Program
• Wellness Program
• Retirement Plans
• State Employee Resources

Additional information relating to the benefits available to eligible state employees can be found online at: https://www.dhrm.virginia.gov/employeebenefits

VMFA is a Virginia Values Veterans (V3) Certified Employer. Diverse and inclusive hiring practices are at the heart of what we do at the Virginia Museum of Fine Arts.

Contact Information:

Name: HR Services

Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone.

Email: [e-mail] for recruitment related questions.

Emailed applications, resumes, or cover letters will not be accepted. For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account.

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.
E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. Virginia Museum of Fine Arts uses the E-Verify system to confirm identity and work authorization.