Visitor Services & Screening Ambassador

ummh; Worcester (MA); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Signing bonus

Union: SHARE

Job summary

UMass Memorial Health is seeking a Visitor Screening Ambassador to welcome patients, families, and visitors at the hospital entrance. You will provide directions and basic information to ensure a positive first impression.

Responsibilities include screening, data entry, coordinating with security, and assisting with patient flow while maintaining patient confidentiality and respectful communication. Training and team support are provided.

Qualifications

• Strong customer service (1 year +) and communication skills.
• Phone and computer skills.
• Ability to multitask and prioritize.
• Familiarity with basic medical terminology.

Responsibilities

• Greet patients and visitors promptly and courteously, providing accurate information about services.
• Assist with visitor management, document data, and track locations; may include temperature checks.
• Use computer systems to access daily schedules and provide appointment information as needed.

Skills

Customer service

Communication

Phone skills

Computer skills

Multitasking

Prioritization

Medical terminology

Education

High School diploma or equivalent

Job description

UMass Memorial Health is seeking a Visitor Screening Ambassador to welcome patients, families, and visitors at the hospital entrance. You will provide directions and basic information to ensure a positive first impression.

Responsibilities include screening, data entry, coordinating with security, and assisting with patient flow while maintaining patient confidentiality and respectful communication. Training and team support are provided.