Visitor Services Representative

Museum of Jewish Heritage – A Living Memorial to the Holocaust; New York (NY); On-site; USD 23,000 - 32,000; Part time

Job summary

The Museum of Jewish Heritage – A Living Memorial to the Holocaust in New York is seeking Part-Time Visitor Services Representatives to provide frontline customer service and ensure a positive visitor experience. Duties include greeting guests, ticketing, memberships, and support for shop and coat check.

Candidates should have a bachelor’s degree or coursework, strong customer service and problem-solving skills, and the ability to work as part of a team.

Qualifications

• Bachelor’s degree or significant coursework toward one.
• Excellent customer service, problem-solving, and interpersonal skills.
• Ability to work as part of a team.
• Availability to work on weekdays, Sundays, and some evenings.
• Familiarity with ticketing software such as Altru or similar.

Responsibilities

• Greet visitors and orient them to the Museum.
• Sell general admission and program tickets; process cash/credit transactions.
• Open, close, and reconcile daily cash drawer; handle cash and distribute tickets per policies.
• Sell memberships and provide member support.
• Answer phones at Visitor Services and act as receptionist.
• Answer inquiries about exhibitions, amenities, programs, and NYC information.
• Provide support to adult and school groups upon arrival.
• Distribute multilingual audio guides and instruct usage.
• Explain and enforce visitor policies.
• Restock the desk with exhibition cards, calendars and brochures.
• Support coat check, gift shop, and in-gallery needs.
• Provide customer service and sales support to the Pickman Museum Shop.

Skills

Customer service

Problem solving

Interpersonal skills

Teamwork

Evening hours

Education

Bachelor's degree / coursework

Job description

Responsibilities

Visitor Services Representatives – is a Part-Time position that is the frontline staff of the Museum and are responsible for ensuring a positive visitor experience. They perform the following functions:

• Actively greet the public and provide an orientation to the Museum.
• Sell general admission and public program tickets. Process cash/credit card transactions.
• Open, close, and reconcile daily cash drawer. Handle cash and distribute complimentary tickets in accordance with museum policies and procedures.
• Sell and process memberships (new/renewal). Provide general member support.
• Answer phone calls to the Visitor Services desk and act as receptionist for the Museum.
• Answer routine inquiries about the Museum’s exhibitions, amenities, programs, and membership as well as general inquiries about NYC (transit, dining, and destinations).
• Provide support to adult and school groups upon arrival.
• Distribute multilingual audio guides and instruct visitors in their proper usage.
• Explain and enforce visitor policies.
• Restock the Visitor Services desk with exhibition cards, program calendars, membership brochures, and related visitor information.
• In addition to providing excellent customer service at the Admission Desk, the role supports coat check, gift shop, and in-gallery needs.
• Provide customer service and sales support to the Pickman Museum Shop.

Qualifications

• Candidates must possess, or have significant coursework towards, a bachelor’s degree as well as customer service experience.
• Excellent customer service, problem-solving, and interpersonal skills.
• Ability to work as part of a team to accomplish varied responsibilities.
• Must be able to work weekdays, Sundays, and some evening hours.
• Familiarity with Altru (Blackbaud) or similar ticketing/constituent record management software.
• Fluency in at least one foreign language is ideal.

Position Details

• Reports to: Manager of Visitor Services
• Covered by the DC-37 collective bargaining unit.
• Part-time Hourly compensation rate of $19.91
• Part-time is availability and the ability to work at least 24 – 29 hours a week
• Must be available to work nights or weekends (3 days) per week are strongly preferred.

The Museum of Jewish Heritage is an equal opportunity employer. As a cultural institution that teaches about the dangers of intolerance, the Museum is dedicated to promoting diversity, multiculturalism, and inclusion in its hiring practices.