Museum Visitor Services & Admissions Associate

Museum of Jewish Heritage – A Living Memorial to the Holocaust; New York (NY); On-site; USD 23,000 - 32,000; Part time

Job summary

The Museum of Jewish Heritage – A Living Memorial to the Holocaust in New York is seeking Part-Time Visitor Services Representatives to provide frontline customer service and ensure a positive visitor experience. Duties include greeting guests, ticketing, memberships, and support for shop and coat check.

Candidates should have a bachelor’s degree or coursework, strong customer service and problem-solving skills, and the ability to work as part of a team.

Qualifications

• Bachelor’s degree or significant coursework toward one.
• Excellent customer service, problem-solving, and interpersonal skills.
• Ability to work as part of a team.
• Availability to work on weekdays, Sundays, and some evenings.
• Familiarity with ticketing software such as Altru or similar.

Responsibilities

• Greet visitors and orient them to the Museum.
• Sell general admission and program tickets; process cash/credit transactions.
• Open, close, and reconcile daily cash drawer; handle cash and distribute tickets per policies.
• Sell memberships and provide member support.
• Answer phones at Visitor Services and act as receptionist.
• Answer inquiries about exhibitions, amenities, programs, and NYC information.
• Provide support to adult and school groups upon arrival.
• Distribute multilingual audio guides and instruct usage.
• Explain and enforce visitor policies.
• Restock the desk with exhibition cards, calendars and brochures.
• Support coat check, gift shop, and in-gallery needs.
• Provide customer service and sales support to the Pickman Museum Shop.

Skills

Customer service

Problem solving

Interpersonal skills

Teamwork

Evening hours

Education

Bachelor's degree / coursework

Job description

The Museum of Jewish Heritage – A Living Memorial to the Holocaust in New York is seeking Part-Time Visitor Services Representatives to provide frontline customer service and ensure a positive visitor experience. Duties include greeting guests, ticketing, memberships, and support for shop and coat check.

Candidates should have a bachelor’s degree or coursework, strong customer service and problem-solving skills, and the ability to work as part of a team.