Visitor Services Greeter

Andover; Andover, Northern (MA, KY); Hybrid; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Complimentary museum access

Free campus parking

Access to campus facilities

Job summary

The Addison Gallery of American Art at Phillips Academy seeks a Part time Visitor Services Associate/Greeter to welcome guests, answer questions, and support shop operations. Reporting to the Director of Security, this role requires weekend availability and a pattern of evening and weekend shifts to cover Saturday and Sunday hours.

The position emphasizes guest engagement, policy communication, and accurate cash and card handling in the Museum Shop, with exposure to current exhibitions and

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to handle cash transactions accurately.
• Strong communication and interpersonal skills.

Responsibilities

• Greet visitors and guide them to exhibitions and policies.
• Assist Security staff and monitor shop operations.
• Process sales in the Museum Shop using POS system.
• Answer the main phone line and direct inquiries.
• Restock and maintain a clean shop area.

Skills

Guest services

Cash handling

Communication skills

Basic computer skills

Teamwork

Education

High school diploma

Tools

POS system

Job description

The Addison Gallery of American Art at Phillips Academy is seeking a Part time Visitor Services Associate/Greeterto provide a welcoming, informative, and helpful experience for all museum guests. Reporting to the Director of Security, this role includes greeting and assisting visitors, supporting Museum Shop operations, and ensuring compliance with museum policies and guidelines.

Schedule & Hours from September through July (off in August):

Every other Saturday 10:00am-5:00pm and every Sunday 1:00pm-5:00pm.

Essential Duties and Responsibilities:

• Greet visitors and direct them towards exhibition spaces, while notifying them of Addison Gallery policies.


• Assist Security staff as needed.


• Maintain a general understanding of post orders and procedures.


• Stay informed about current and upcoming exhibitions.


• Check and store oversized bags, umbrellas, and cameras in accordance with Museum guidelines.


• Answer the Museum’s main phone line and direct calls to the appropriate staff members.


• Monitor and manage the Museum Shop.


• Process cash register and credit card transactions for Museum Shop purchases.


• Handle sales and inquiries in the Museum Shop.


• Restock inventory and maintain the neatness of the Museum Shop.

The Ideal Candidate

• Ability to interact courteously and tactfully with the general public


• Strong communication skills, including answering phone calls and assisting visitors


• Proficiency in handling cash and credit card transactions


• Basic computer skills


• Availability to work occasional evenings and some weekend events


• Ability to communicate effectively with co-workers and supervisors


• Ability to understand and follow written and oral instructions


• Capable of working independently and completing assigned tasks


• Ability to perform light lifting as required


• Be part of a welcoming and inclusive campus community


• Complimentary access to museums, guest lectures, and arts performances


• Use of campus athletic facilities, including gym, pool, and skating rink


• Access to the campus library and computer center


• Free on-campus parking; conveniently located near I-495 and I-93

A complete job description is attached for review

Phillips Academy is an equal opportunity employer. Phillips Academy is an intentionally diverse and inclusive residential community “committed to creating an equitable and inclusive school in which students from diverse backgrounds, cultures, and experiences—including race, ethnicity, nationality, gender, socioeconomic class, sexual orientation, gender identity, religion, and ability—learn and grow together.” The ideal candidate supports the inclusive and diverse nature of the community. Any offers of employment will be contingent upon successful CORI/SORI, and fingerprinting background checks as well as unrestricted authorization to work in the United States.