Visitor Services Greeter

Phillips Academy; Andover (MA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Complimentary museum access

Free on-campus parking

Access to campus library and computer:

Job summary

Phillips Academy's Addison Gallery of American Art is seeking a Part time Visitor Services Associate/Greeter to warmly welcome museum guests, guide them to exhibits, and help maintain shop operations.

Reporting to the Security Director, this role requires good communication, cash handling, and basic computer skills, with occasional evenings and weekend shifts; perks include free museum access and parking.

Qualifications

• Excellent customer service and communication skills.
• Cash handling experience with accuracy.
• Basic computer proficiency and comfort with POS systems.
• Availability for some evenings and weekend events.
• Ability to lift light items and move about the gallery.
• Strong interpersonal skills to engage visitors and coworkers.
• Ability to follow written and oral instructions.
• Capable of working independently and as part of a team.

Responsibilities

• Greet visitors and direct them to exhibitions while sharing museum policies.
• Assist Security staff and stay informed on post orders and procedures.
• Answer the Museum’s main phone line and route calls to staff.
• Monitor and manage the Museum Shop; process cash/credit transactions.
• Restock inventory and maintain neat Shop presentation.
• Stay informed about current and upcoming exhibitions and events.

Skills

Customer service

Communication

Cash handling

Basic computer skills

Weekend availability

Independent work

Team collaboration

Follow instructions

Light lifting

Welcoming atmosphere

Campus access

Tools

POS system

Job description

The Addison Gallery of American Art at Phillips Academy is seeking a Part time Visitor Services Associate/Greeterto provide a welcoming, informative, and helpful experience for all museum guests. Reporting to the Director of Security, this role includes greeting and assisting visitors, supporting Museum Shop operations, and ensuring compliance with museum policies and guidelines.

Schedule & Hours from September through July (off in August):

Every other Saturday 10:00am-5:00pm and every Sunday 1:00pm-5:00pm.

Essential Duties and Responsibilities:

• Greet visitors and direct them towards exhibition spaces, while notifying them of Addison Gallery policies.


• Assist Security staff as needed.


• Maintain a general understanding of post orders and procedures.


• Stay informed about current and upcoming exhibitions.


• Check and store oversized bags, umbrellas, and cameras in accordance with Museum guidelines.


• Answer the Museum’s main phone line and direct calls to the appropriate staff members.


• Monitor and manage the Museum Shop.


• Process cash register and credit card transactions for Museum Shop purchases.


• Handle sales and inquiries in the Museum Shop.


• Restock inventory and maintain the neatness of the Museum Shop.

The Ideal Candidate

• Ability to interact courteously and tactfully with the general public


• Strong communication skills, including answering phone calls and assisting visitors


• Proficiency in handling cash and credit card transactions


• Basic computer skills


• Availability to work occasional evenings and some weekend events


• Ability to communicate effectively with co-workers and supervisors


• Ability to understand and follow written and oral instructions


• Capable of working independently and completing assigned tasks


• Ability to perform light lifting as required


• Be part of a welcoming and inclusive campus community


• Complimentary access to museums, guest lectures, and arts performances


• Use of campus athletic facilities, including gym, pool, and skating rink


• Access to the campus library and computer center


• Free on-campus parking; conveniently located near I-495 and I-93

A complete job description is attached for review

Phillips Academy is an equal opportunity employer. Phillips Academy is an intentionally diverse and inclusive residential community “committed to creating an equitable and inclusive school in which students from diverse backgrounds, cultures, and experiences—including race, ethnicity, nationality, gender, socioeconomic class, sexual orientation, gender identity, religion, and ability—learn and grow together.” The ideal candidate supports the inclusive and diverse nature of the community. Any offers of employment will be contingent upon successful CORI/SORI, and fingerprinting background checks as well as unrestricted authorization to work in the United States.