Visitor Services Coordinator

University of California, Riverside; California; On-site; USD 42,000 - 43,000; Part time

Job summary

University of California, Riverside is seeking a part-time Visitor Services Coordinator to manage daily front‑of‑house operations, recruit and train student workers, and monitor admissions and attendance reporting. You will supervise cashiering activities and ensure UC policies are followed, with back‑up support to Facilities Management as needed.

The role requires a Bachelor's degree and at least 5 years in admin and customer service leadership, plus extensive POS experience.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• Minimum of 5 years of administrative experience in an office setting.
• Minimum of 5 years experience in customer service team lead or management position.
• Extensive experience with the back-end operations and management of a POS (point-of-sale) system.
• Ability to work effectively as an individual, a team member, and with diverse groups.
• Skilled in accurate record keeping with strict attention to detail.
• Skilled in interpreting data and compiling reports.
• Skilled in independently researching questions and making appropriate contacts for problem solving.
• Skilled in communicating effectively and professionally using tact and diplomacy.
• Skilled in organizing tasks, documents, and materials with efficiency and accuracy.
• Skilled in training staff on visitor services best practices and professionalism.

Responsibilities

• Oversee daily front-of-house operations and admissions.
• Recruit, train, schedule, and supervise student workers.
• Develop weekly/monthly attendance reports.
• Oversee cashiering and ensure policy adherence.
• Provide back-up with Facilities Management issues as needed.

Skills

Staff supervision

Customer service leadership

Data reporting

Record keeping

Communication

Education

Bachelor's degree in related field

Tools

POS system

Job description

Position Information

Reporting to the Director of Learning & Engagement, and working closely with colleagues overseeing Events, Exhibitions, and Administration, the Visitor Services Coordinator oversees the overall visitor experience while managing daily front‑of‑house operations. The Visitor Services Coordinator is responsible for the recruitment, training, scheduling, and supervision of student workers who serve as UCR ARTS Visitor Services Representatives and are an integral part of the museum’s success. They will provide direction, coordination, consultation, and education for all Visitor Services functions within UCR ARTS. They are responsible for all related activities, policies, procedures, and records management with regard to Visitor Services. The incumbent will manage the daily open/close procedures for UCR ARTS and will monitor admissions and the visitor experience, creating weekly/monthly attendance reports. They will oversee Cashiering functions at UCR ARTS and will guide, train, and monitor cashier performance in accordance with UC policies. The Visitor Services Coordinator serves as back‑up with Facilities Management issues as needed. This is a part‑time, in person, 50% position. Hours for this position are Thursday‑Sunday – 12:00 pm‑5:00 pm with occasional evening hours for select events. The full salary range for the Visitor Services Coordinator is $30.82 per hour – $44.16 per hour. However, the expected pay scale for this position is $30.82 per hour - $31.50 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Position Information

Reporting to the Director of Learning & Engagement, and working closely with colleagues overseeing Events, Exhibitions, and Administration, the Visitor Services Coordinator oversees the overall visitor experience while managing daily front‑of‑house operations. The Visitor Services Coordinator is responsible for the recruitment, training, scheduling, and supervision of student workers who serve as UCR ARTS Visitor Services Representatives and are an integral part of the museum’s success. They will provide direction, coordination, consultation, and education for all Visitor Services functions within UCR ARTS. They are responsible for all related activities, policies, procedures, and records management with regard to Visitor Services. The incumbent will manage the daily open/close procedures for UCR ARTS and will monitor admissions and the visitor experience, creating weekly/monthly attendance reports. They will oversee Cashiering functions at UCR ARTS and will guide, train, and monitor cashier performance in accordance with UC policies. The Visitor Services Coordinator serves as back‑up with Facilities Management issues as needed. This is a part‑time, in person, 50% position. Hours for this position are Thursday‑Sunday – 12:00 pm‑5:00 pm with occasional evening hours for select events. The full salary range for the Visitor Services Coordinator is $30.82 per hour – $44.16 per hour. However, the expected pay scale for this position is $30.82 per hour - $31.50 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Requirements

Educational Requirements

Degree

Bachelor's degree in related field or equivalent experience.

Experience Requirements

Experience

Minimum of 5 years of administrative experience in an office setting.

Required Experience

Minimum of 5 years experience in customer service team lead or management position.

Experience

Extensive experience with the back‑end operations and management of a POS (point‑of‑sale) system.

Minimum Requirements

• Ability to work effectively as an individual, a team member, and with diverse groups
• Skilled in accurate record keeping with strict attention to detail.
• Skilled in interpreting data and compiling reports.
• Knowledge of the applicable federal and state regulations governing areas related to the responsibilities of the job.
• Skilled in independently researching questions and making appropriate contacts for problem solving
• Skilled in making appropriate decisions following established policies and best practices.
• Skilled in communicating effectively and professionally using tact and diplomacy.
• Skilled in organizing tasks, documents, and materials with efficiency and accuracy.
• Skilled in training staff on visitor services best practices and professionalism. Skilled at understanding and interpreting the department's policies and procedures to staff and supervisors.

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park‑like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low‑income, first‑generation, and students of color.
• Among top‑tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti‑discrimination efforts, consistent with its obligations as a Federal and State contractor.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details

Department Custom Scope

Reporting to the Director of Learning & Engagement, and working closely with colleagues overseeing Events, Exhibitions, and Administration, the Visitor Services Coordinator oversees the overall visitor experience while managing daily front‑of‑house operations. The Visitor Services Coordinator is responsible for the recruitment, training, scheduling, and supervision of student workers who serve as UCR ARTS Visitor Services Representatives and are an integral part of the museum’s success. They will provide direction, coordination, consultation, and education for all Visitor Services functions within UCR ARTS. They are responsible for all related activities, policies, procedures, and records management with regard to Visitor Services. The incumbent will manage the daily open/close procedures for UCR ARTS and will monitor admissions and the visitor experience, creating weekly/monthly attendance reports. They will oversee Cashiering functions at UCR ARTS and will guide, train, and monitor cashier performance in accordance with UC policies. The Visitor Services Coordinator serves as back‑up with Facilities Management issues as needed.