Visitor Services Associate (Part-time Temporary)

Cleveland Museum of Art; Cleveland (OH); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Partner level membership to CMA

Free garage parking

Free or discounted admissions to CMA &

Job summary

The Cleveland Museum of Art is hiring part-time, temporary Visitor Service Associates to handle ticket orders and memberships in person or by phone using a computerized system. You will welcome visitors, help them navigate the CMA, and oversee their experience in exhibition spaces to ensure a great visit.

Position is fast-paced and requires strong communication; shifts are approximately 21-28 hours per week, including weekends and evenings. Off-site assignments at Transformer Station may occur.

Qualifications

• High school diploma or GED is required or helpful experience in customer service.
• Excellent organization, verbal and interpersonal communication skills are essential.
• Computer proficiency and ticket selling experience are desired.
• Ability to adapt to various situations and handle multiple requests in a fast-paced environment.

Responsibilities

• Process ticket orders and museum memberships in person or by phone.
• Welcomes visitors and assists with navigation and overall experience within the CMA.
• Assist with customer interactions and ensure a positive visit experience.
• May serve at Transformer Station for off-site exhibitions.

Skills

Organization skills

Verbal communication

Interpersonal communication

Computer proficiency

Ticketing experience

Problem solving

Education

High school diploma or GED

Tools

Ticketing system

Job description

Description

The Cleveland Museum of Art is seeking to hire part-time, temporary Visitor Service Associates. This position is customer-service oriented, and duties include processing ticket orders and museum memberships in person or by phone through a computerized ticketing system. This role welcomes customers as they enter the building, helps them navigate to their destination throughout the museum, and oversees their experience in exhibition spaces, ensuring visitors have an overall great experience at the CMA.

Job Details

This is a fast-paced customer-service environment. Excellent communication and interpersonal skills are required. Computer proficiency and ticket-selling experience are desired. Work conditions may require standing for long periods of time. Part-time shifts are approximately 21-28 hours per week.

This position may also require occasional assignments at the Transformer Station, our off-site exhibition gallery, located at 1460 W 29th Street.

Part-time positions are available at $15.00/hour.

Weekends and evenings are required with some flexibility.

Temporary assistance needed through upcoming special exhibitions: Spectacular Freedom: Andrew Wyeth (September 20, 2026 – January 18, 2027) and 10 Kings of Hell (October 11 – January 3, 2027).

Requirements And Key Competencies

• High school diploma or equivalent (GED). Previous customer service experience helpful.
• Possess excellent skills in organization, verbal and interpersonal communication, and customer service. Ability to communicate tactfully with visitors, colleagues, docents, volunteers, and community partners. Must be detail oriented. Computer proficiency and ticket selling experience desired.
• Ability to adapt to a variety of situations. Be able to solve problems during customer interactions.
• Ability to receive input and feedback from a variety of sources and handle multiple requests in a fast-paced environment.

Part-time Benefits Include

• Partner level membership to CMA
  • Free, unlimited admission to select Cleveland Museum of Art ticketed exhibitions (two adult member tickets per visit, subject to availability)
  • 50% off admission to select ticketed exhibitions for members's guests
  • Free admission to select ticketed exhibitions for unlimited children, 17 and younger, when accompanied by a member
  • Priority registration and discounts for museum art classes for adults and children
  • 20% discount in the museum store
  • 10% discount in the museum restaurant and café
  • Annual subscription to Cleveland Art members magazine
• Free Garage Parking
• Your employment relationship with the museum qualifies you for free or discounted admissions to other cultural institutions such as the Natural History Museum, Botanical Gardens, The Cleveland Zoo, etc.