Visitor Services Associate (Part-time Temporary)

The Cleveland Museum of Art; Cleveland (OH); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Free admission to CMA

50% off select exhibitions for members

Free parking

10% discount in museum store

Discounts for museum classes

Job summary

The Cleveland Museum of Art in Cleveland, OH is seeking a part-time, temporary Visitor Services Associate to support ticketing and memberships. You will welcome visitors, process orders in person or by phone, and guide guests through the museum using our ticketing system.

This fast-paced role requires strong communication, organization, and a cheerful, guest-focused attitude. Shifts include weekends/evenings, with occasional assignments at the Transformer Station gallery.

Qualifications

• High school diploma or GED required; prior customer service helpful.
• Excellent organization and verbal/interpersonal communication; detail oriented.

Responsibilities

• Process ticket orders and museum memberships in person or by phone using the ticketing system.
• Greet visitors and assist with directions throughout the museum.
• Oversee visitor experience in exhibition spaces to ensure a quality visit.
• Stand for long periods in a fast-paced environment.
• Occasional assignments at Transformer Station off-site gallery.

Skills

Customer service

Communication

Organization

Attention to detail

Ticketing experience

Education

High school diploma or GED

Job description

Visitor Services Associate (Part-time Temporary)

Job Category: Customer Service

Requisition Number: VISIT001894

• Posted : August 10, 2026
• Part-Time
• On-site

Locations

Showing 1 location

Cleveland MOA
11150 East Blvd
Cleveland, OH 44106, USA

Cleveland MOA
11150 East Blvd
Cleveland, OH 44106, USA

The Cleveland Museum of Art is seeking to hire part-time, temporary Visitor Service Associates. This position is customer-service oriented, and duties include processing ticket orders and museum memberships in person or by phone through a computerized ticketing system. This role welcomes customers as they enter the building, helps them navigate to their destination throughout the museum, and oversees their experience in exhibition spaces, ensuring visitors have an overall great experience at the CMA.

This is a fast-paced customer-service environment. Excellent communication and interpersonal skills are required. Computer proficiency and ticket-selling experience are desired. Work conditions may require standing for long periods of time. Part-time shifts are approximately 21–28 hours per week.

This position may also require occasional assignments at the Transformer Station, our off-site exhibition gallery, located at 1460 W 29 th Street.

Part-time positions are available at $15.00/hour.

Weekends and evenings are required with some flexibility.

Temporary assistance needed through upcoming special exhibitions: Spectacular Freedom: Andrew Wyeth (September 20, 2026 – January 18, 2027) and 10 Kings of Hell (October 11 – January 3, 2027).

Requirements and Key Competencies

• High school diploma or equivalent (GED). Previous customer service experience helpful.
• Possess excellent skills in organization, verbal and interpersonal communication, and customer service. Ability to communicate tactfully with visitors, colleagues, docents, volunteers, and community partners. Must be detail oriented. Computer proficiency and ticket selling experience desired.
• Ability to adapt to a variety of situations. Be able to solve problems during customer interactions.
• Ability to receive input and feedback from a variety of sources and handle multiple requests in a fast-paced environment.

Part-time Benefits include:

• Free, unlimited admission to select Cleveland Museum of Art ticketed exhibitions (two adult member tickets per visit, subject to availability)
• 50% off admission to select ticketed exhibitions for members' guests
• Free admission to select ticketed exhibitions for unlimited children, 17 and younger, when accompanied by a member
• Priority registration and discounts for museum art classes for adults and children
• 20% discount in the museum store
• 10% discount in the museum restaurant and café
• Annual subscription to Cleveland Art members magazine
• Free Garage Parking
• Your employment relationship with the museum qualifies you for free or discounted admissions to other cultural institutions such as the Natural History Museum, Botanical Gardens, The Cleveland Zoo, etc.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.