Observatory Visitor Services Associate

University of Texas; Town of Texas (WI); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Vacation and holidays

Retirement options

Job summary

University of Texas is looking for a Visitor Services Associate to support the McDonald Observatory's Frank N. Bash Visitors Center.

The role involves welcoming visitors, handling reservations, selling tickets, and maintaining records with a focus on accuracy and customer satisfaction. Responsibilities include processing admissions, refunds, and program bookings, while assisting with daily operations and reporting.

Qualifications

• High school diploma or GED required.
• Customer service and front-desk experience emphasized.
• Strong communication and basic computer skills required.

Responsibilities

• Provide customer service and information to visitors.
• Resolve customer concerns and explain policies and procedures.
• Process reservations; register visitors; maintain records in online system.
• Sell admission tickets and memberships; manage reservations (create/update/cancel/refund).
• Handle receipts and accountability of funds; process cash/cheques.
• Collaborate with staff on projects and related duties.

Skills

Customer service

Front desk

Communication

Computer skills

Reservation software

CRM system

Spanish (preferred)

Education

High school graduation or GED

Post-secondary degree (preferred)

Tools

Ticketing software

CRM system

Job description

University of Texas is looking for a Visitor Services Associate to support the McDonald Observatory's Frank N. Bash Visitors Center.

The role involves welcoming visitors, handling reservations, selling tickets, and maintaining records with a focus on accuracy and customer satisfaction. Responsibilities include processing admissions, refunds, and program bookings, while assisting with daily operations and reporting.