Visitor Services Assistant

Italian American Museum; New York (NY); On-site; USD 28,000 - 30,000; Part time

Job summary

The Italian American Museum in New York City is seeking a part-time Visitor Services Associate to welcome guests, sell admission and memberships, check in visitors, and assist guests as they explore the museum during operating hours and events.

Ideal candidates communicate clearly, work well in a fast-paced team, and can lift up to 25 pounds. Availability Thursday through Saturday is required, with flexibility for other days and holiday weekends.

Qualifications

• High school diploma or equivalent.
• Experience with cash handling and drawer management.
• Ability to learn and communicate ticketing policies clearly.
• Commitment to welcoming, inclusive customer service.
• Comfort leading groups and working in a team.
• Ability to lift up to 25 lbs. and stand for long periods.

Responsibilities

• Greet visitors and explain exhibition guidelines and policies.
• Manage visitor flow and assist with direction.
• Check in guests and monitor timed entry.
• Sell admissions, memberships, events, and store items; process payments.
• Attend staff meetings and support other tasks as needed.
• Provide excellent visitor experiences in a fast-paced setting.

Skills

Cash handling

Customer service

Teamwork

Communication

Positive attitude

Stand/walk for long

Education

High school diploma or equivalent

Job description

About the Role

The primary goals of this position is to welcome visitors, sell daily admission, memberships, check in guests, and aid visitors while they explore the Museum during Museum hours, special events, and programs after hours. Greeting visitors and monitoring timed entry into the ticketed exhibitions requires a welcoming presence and excellent communication skills. The ideal candidate can multitask with ease and possesses strong hospitality, organizational, and teamwork skills. The ability to maintain a positive attitude while working in a fast-paced, team-oriented environment is crucial. Knowledge of the Italian American Experience is preferred.

Availability: Thursday-Saturday is required especially in the month of November, a minumum of 2 shifts a week. Tuesday and Wednesdays, especially weekday mornings, and a willingness to work holiday weekends is strongly preferred.

Responsibilities

• Greet all visitors with warmth and kindness while effectively communicating exhibition guidelines, ticketing policies, day-of events, and offer guidance..
• Manage visitor traffic for the exhibition through strong organizational skills and effective communication with staff and visitors..
• Check in guests and monitor timed entry into exhibitions and program spaces..
• Sell daily Museum admission, event tickets, Memberships, and store items; process credit cards and ring up cash..
• Demonstrate holistic knowledge of the Museum’s exhibitions, programming, Membership benefits, events, facilities, and operational changes (all staff members will be given time to become familiar with the Museum).
• Provide directions so visitors can navigate the building with ease..
• Availability primarily on Thursday, Fridays and Saturdays, up to 18 hours a week..
• Attend scheduled staff meetings..
• Other tasks as assigned..

Qualifications

• High school diploma or equivalent..
• Experience cash handling and the ability to maintain an organized cash drawer..
• Ability to learn nuanced ticketing policies and effectively communicate them to visitors..
• Ability to provide excellent visitor experience in a fast paced environment..
• Commitment to the Museum’s mission to provide customer service that is welcoming and inclusive to all..
• Comfortability in leading groups of all ages..
• Ability to work well within a team..
• A positive attitude.
• Ability to lift up to 25 lbs. and work on your feet..
• Ability to implement Museum policies in a manner that is friendly but firm in order to maintain the safety of artifacts, artwork, and visitors..

Preferred skills

• Proficiency in language(s) other than English including but not limited to Italian, Spanish, Mandarin and Cantonese,.
• Interest in Italian Culture and American History and/or related fields.

Museum overview

The new Italian American Museum (IAM) will serve as a cultural hub and community nexus for Italian Americans and the Little Italy neighborhood. Through permanent and temporary exhibits, robust educational and cultural programming, and collaborations with the community, the IAM will become the preeminent center for learning about and engaging with Italian culture/history as a platform for sharing Italian American voices and celebrating Italian American achievements. The Italian American Museum preserves, promotes, and celebrates the culture and history of Italian Americans, serving as a living record of their contributions to America and a bridge between the remarkable past and the evolving future of the community. By allowing Italian Americans to share their story in their own voice, the Museum will encourage a full appreciation of what it means to be Italian American. The IAM is committed to creating and cultivating a diverse community of talented, passionate people who are inspired to provide a premiere resource on Italian American culture and history. Our staff have the opportunity to grow their professional skills and work collaboratively with colleagues they admire and respect.

Experience

Experience: Not required
Employment: Part-time
Schedule: Tues- Sat, THURS and SAT REQUIRED
Salary: $20 hourly
Starting time: Immediate start!

About Italian American Museum

The Italian American Museum (IAM) is a 501(c)(3) nonprofit cultural institution located at 151 Mulberry Street in Little Italy, New York City. We preserve, present, and celebrate the history, culture, and contributions of Italian Americans through exhibitions, educational programming, and community partnerships.