Visitor Services Supervisor (Part-Time)

The New York Historical; New York (NY); On-site; USD 30,000 - 39,000; Part time

Job summary

The New York Historical seeks a part-time Visitor Services Supervisor to oversee admissions, coat check, and the call center. You will report to the Director of Visitor Services and supervise 15–20 staff, while training new hires and coordinating daily operations on Fridays through Sundays.

This role emphasizes accurate cash handling, outstanding customer service, and clear communication with the public and coworkers in a busy museum setting. Up to 24 hours weekly.

Qualifications

• Minimum of 1–2 years supervisory experience in a museum or related retail.
• Proficiency with Excel and Microsoft Office suite.
• Experience with retail and database software; Tessitura a plus.
• Strong verbal and written communication; professional interaction with the public and coworkers.
• Effective presentation and training skills for groups.

Responsibilities

• Oversee admissions desk, coat check, switchboard, and call center.
• Train associates and supervise 15–20 visitor services staff.
• Plan, schedule, and oversee department work with the director.
• Address visitor complaints and resolve issues promptly.

Skills

Verbal communication

Written communication

Training & mentoring

Customer service

Attention to detail

Tools

Excel

Microsoft Office

Tessitura

Job description

JOB TITLE: Visitor Services Supervisor (Part-Time)

DEPARTMENT: Visitor Services

REPORTS TO: Director of Visitor Services

About The New York Historical

New York’s first museum, The New York Historical is a leading cultural institution documenting over 400 years of American history through a peerless collection of art, documents, and artifacts. Our offerings span groundbreaking exhibitions; acclaimed educational programs for teachers and students nationwide; and thought-provoking conversations among leading scholars, journalists, and thinkers about the past, present, and future of the American experiment. The New York Historical is a museum of museums and a collection of collections. We are home to the Patricia D. Klingenstein Library, the Center for Women’s History, the Reiss Family Graduate Institute for Constitutional History, the Dorothy Tapper Goldman Center for Teaching Democracy, the DiMenna Children’s History Museum, and the future American LGBTQ+ Museum. We elevate the perspectives and scholarship that define the United States’ democratic heritage and challenge us all to shape our ongoing history for the better.

Job Summary

The Visitor Services Supervisor (Part-Time) oversees New York Historical’s admissions desk, coat check, switchboard, and call center. This position reports to the Director of Visitor Services and directly oversees 15-20 visitor services associates, carrying out supervisory responsibilities. Responsibilities include training and evaluating employee performance; planning, scheduling, and overseeing regular department work in consultation with the department director; addressing visitor complaints and resolving problems.

The Visitor Services Supervisor shifts are Fridays, Saturdays, and Sundays with a maximum of 24 hours per week. Only candidates who can commit to work Friday-Sunday will be considered.

Essential Job Duties

• Handle cash and accurately account for all revenue on a daily/weekly/monthly basis, including well-organized and prompt processing of all invoices and daily deposit reports;
• Train associates in the areas of general procedures, register operations, current public programs, company policy, emergency procedures, and good customer service;
• Ensure that cash register operations, cash handling, theft prevention, and inventory processes are carried out properly;
• Develop and maintain good working relationships with all visitor services associates while setting and maintaining the necessary standards for a professional customer service team.

Requirements

• Minimum of one to two years of museum/arts supervisory experience or related retail experience;
• Proficiency with Excel and the entire Microsoft Office suite;
• Experience with retail and database software; familiarity with Tessitura a plus;
• Proven record of accuracy and attention to detail, have exceptional verbal and written communication skills, and be comfortable, positive and professional interacting with the public and coworkers;
• Effective presentation and training skills, with large or small groups.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee with or without accommodation, to successfully perform the essential functions of this job. The employee will spend many hours standing and some hours sitting and using a computer. They will also bend, stoop, and open cabinets, and frequently move around the building. The employee may occasionally be required to lift and/or move up to 50 pounds.

Compensation

Salary: $28.00/hour

The New York Historical is an Equal Opportunity Employer.