Visitor Services Supervisor (Part-Time)

NYHistory; New York, Northern (NY, KY); Hybrid; USD 33,000 - 44,000; Part time

Job summary

The New York Historical Society in New York, NY is seeking a Visitor Services Supervisor (Part-Time) to oversee admissions, coat check, switchboard and call center. You will supervise 15–20 staff, train peers, and ensure smooth daily operations across the visitor services team.

Shifts are Fridays, Saturdays, and Sundays with up to 24 hours weekly. Proficiency in Excel and MS Office is required; Tessitura experience is a plus, with a strong focus on accuracy and customer relations.

Qualifications

• Minimum 1–2 years of museum/arts supervisory or related retail experience.
• Proficiency with Excel and the MS Office suite.
• Experience with retail and database software; Tessitura is a plus.

Responsibilities

• Oversee admissions desk, coat check, switchboard, and call center.
• Train and evaluate staff; schedule and supervise daily operations.
• Handle cash, revenue reporting, and deposit processes.
• Maintain professional customer service standards and team relations.

Skills

Museum supervision

Cash handling

Customer service

Training staff

Verbal & written comms

Attention to detail

Public interaction

Office software

Excel

Team collaboration

Tools

Excel

Microsoft Office

Tessitura

Job description

Location: New York, NY

Job Id:425

# of Openings:1

DEPARTMENT: Visitor Services

REPORTS TO: Director of Visitor Services

New York’s first museum, The New York Historical is a leading cultural institution documenting over 400 years of American history through a peerless collection of art, documents, and artifacts. Our offerings span groundbreaking exhibitions; acclaimed educational programs for teachers and students nationwide; and thought-provoking conversations among leading scholars, journalists, and thinkers about the past, present, and future of the American experiment. The New York Historical is a museum of museums and a collection of collections. We are home to the Patricia D. Klingenstein Library, the Center for Women’s History, the Reiss Family Graduate Institute for Constitutional History, the Dorothy Tapper Goldman Center for Teaching Democracy, the DiMenna Children’s History Museum, and the future American LGBTQ+ Museum. We elevate the perspectives and scholarship that define the United States’ democratic heritage and challenge us all to shape our ongoing history for the better.

JOB SUMMARY

The Visitor Services Supervisor (Part-Time) oversees New York Historical’s admissions desk, coat check, switchboard, and call center. This position reports to the Director of Visitor Services and directly oversees 15-20 visitor services associates, carrying out supervisory responsibilities. Responsibilities include training and evaluating employee performance; planning, scheduling, and overseeing regular department work in consultation with the department director; addressing visitor complaints and resolving problems.

The Visitor Services Supervisor shifts are Fridays, Saturdays, and Sundays with a maximum of 24 hours per week. Only candidates who can commit to work Friday-Sunday will be considered.

ESSENTIAL JOB DUTIES

• Handle cash and accurately account for all revenue on a daily/weekly/monthly basis, including well-organized and prompt processing of all invoices and daily deposit reports;
• Train associates in the areas of general procedures, register operations, current public programs, company policy, emergency procedures, and good customer service;
• Ensure that cash register operations, cash handling, theft prevention, and inventory processes are carried out properly;
• Develop and maintain good working relationships with all visitor services associates while setting and maintaining the necessary standards for a professional customer service team.

REQUIREMENTS

• Minimum of one to two years of museum/arts supervisory experience or related retail experience;
• Proficiency with Excel and the entire Microsoft Office suite;
• Experience with retail and database software; familiarity with Tessitura a plus;
• Proven record of accuracy and attention to detail, have exceptional verbal and written communication skills, and be comfortable, positive and professional interacting with the public and coworkers;
• Effective presentation and training skills, with large or small groups.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee with or without accommodation, to successfully perform the essential functions of this job.

The employee will spend many hours standing and some hours sitting and using a computer. They will also bend, stoop, and open cabinets, and frequently move around the building. The employee may occasionally be required to lift and/or move up to 50 pounds.

COMPENSATION

Salary: $28.00/hour

The New York Historical is an Equal Opportunity Employer.

The New York Historical is an Equal Opportunity Employer. Employment related decisions are made without discrimination based on any factor protected by law.

Applicants who are unable or limited in their ability to use our online application system may contact us at [e-mail] for assistance with requesting a reasonable accommodation.