Visitor Relations Manager — Guest Experience Lead

Japanese Garden; Portland, Northern (OR, KY); Hybrid; USD 43,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

401k plan

Flexible spending accounts

Paid time off

Holidays

Employee Assistance Program

Job summary

Portland Japanese Garden is seeking an experienced Visitor Relations Assistant Manager to oversee front‑of‑house operations at our Portland campus. You will lead daily staff activities, ensure exceptional guest experiences, and manage duties across admissions, memberships, and shuttle services.

The role requires strong supervisory background, CRM/POS experience (Tessitura preferred), and reliable cash handling.

Qualifications

• At least 2 years of supervisory or management experience in a visitor-focused nonprofit or similar experience in customer service, hospitality, or retail
• At least 1 year of experience with customer relationship management and/or point of sale programs. Experience with Tessitura a plus
• At least 1 year of experience with cash-handling, and/or demonstrated knowledge of financial best practices
• Excellent verbal and written English communication skills
• Proven track record of excellent customer service with effective team leadership
• Proficient on a computer; familiar with Point-of-Sale software and other programs such as Microsoft Word, Excel, and Outlook
• Current driver’s license; must be able to supply a satisfactory DMV report once hired

Responsibilities

• Work across several front‑of‑house locations daily, ensuring high service standards and proactive customer service to Members, guests, and staff
• Sell admission tickets, process memberships, and operate the Garden Shuttle as needed
• Monitor, coach, and encourage staff to meet service standards and facilitate growth
• Serve as Manager on Duty, handling opening/closing, POS/IT issues, staff scheduling, and guest concerns
• Supervise daily rotations to ensure continuous customer service across admissions, member support, and public offerings
• Assist with cross‑functional staff training and updating policies and procedures

Skills

Supervisory skills

Customer service

English communication

Team leadership

CRM experience

POS software

MS Office

Tools

Tessitura

POS systems

Job description

Portland Japanese Garden is seeking an experienced Visitor Relations Assistant Manager to oversee front‑of‑house operations at our Portland campus. You will lead daily staff activities, ensure exceptional guest experiences, and manage duties across admissions, memberships, and shuttle services.

The role requires strong supervisory background, CRM/POS experience (Tessitura preferred), and reliable cash handling.