Guest Experience Leader - Museum Operations

Calmuseums; Los Angeles (CA); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401(k) with match

Paid holidays

Paid vacation

Membership privileges

On-site parking

Store discounts

Tea room

Job summary

Japanese American National Museum (JANM) in Los Angeles is seeking a Visitor Experience Manager to lead the Visitor Experience Department and supervise staff across the campus. You will oversee ticket sales, address guest questions, and ensure high-quality service while maintaining financial controls for ticketing.

The role requires a Bachelor's degree (or equivalent) and at least 3 years of team-management experience in a museum or hospitality setting. Weekend/evening availability is expected.

Qualifications

• Bachelor’s degree preferred; or an equivalent combination of education and experience.
• Requires at least 3 years of experience managing a team in a museum, hospitality, or attraction environment.
• Professional phone manners are essential.
• Ability to prioritize, plan, and manage tasks to meet firm deadlines, clearly communicate delays, and respond to requests in a timely manner.

Responsibilities

• Manage the Visitor Experience Department and supervise staff across the museum campus.
• Oversee ticket sales, handle guest questions and complaints, and ensure an excellent guest experience.
• Maintain accurate records and financial controls for ticketing and equipment.
• Report to the Vice President of Audience Engagement; work weekend and evening hours as required.

Skills

Customer service

Staff supervision

Communication

Education

Bachelor’s degree preferred

Tools

MS Office

Google Workspace

Altru CRM

POS system

Job description

Japanese American National Museum (JANM) in Los Angeles is seeking a Visitor Experience Manager to lead the Visitor Experience Department and supervise staff across the campus. You will oversee ticket sales, address guest questions, and ensure high-quality service while maintaining financial controls for ticketing.

The role requires a Bachelor's degree (or equivalent) and at least 3 years of team-management experience in a museum or hospitality setting. Weekend/evening availability is expected.