Membership & Volunteer Engagement Coordinator

Japanese Frienship Garden of Phoenix; Phoenix (AZ); On-site; USD 25,000 - 36,000; Full time

Job summary

The Japanese Friendship Garden of Phoenix is seeking a dedicated Membership and Volunteer Coordinator to manage member inquiries, renewals, benefits, and CRM records on-site in downtown Phoenix.

You will collaborate with the Executive Director to grow membership, recruit and train volunteers, plan programs, and support events, with weekend shifts and occasional remote options.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 2 years in membership services, volunteer coordination, or related field.
• Strong interpersonal and customer-first mindset.
• Experience with CRM or volunteer management software; proficient with Microsoft 365 and Zoom.
• Ability to lift up to 50 lbs.; stand/walk outdoors 30–50% of time.
• Japanese language proficiency a plus; NAI certification a plus.

Responsibilities

• Serve as main contact for membership inquiries—phone, email, in person.
• Manage full membership lifecycle: signups, renewals, benefits, outreach.
• Maintain CRM accuracy; generate reports and analyze trends.
• Collaborate to strategize membership growth and retention.
• Provide on-site guest support and recruit members during events.
• Plan and implement exclusive member programs, events and benefits.
• Collaborate with Marketing on member communications.

Skills

Customer service

CRM experience

Interpersonal communication

Team collaboration

Volunteer coordination

Japanese language (plus)

Adaptable and motivated

Education

Bachelor’s degree or equivalent

Tools

CRM software

Microsoft 365

Zoom

Job description

Nestled in the heart of downtown Phoenix, the Japanese Friendship Garden of Phoenix (Rohoen) is a living symbol of the sister-city relationship between Phoenix and Himeji, Japan offering a place of serenity, peace, education, and cultural engagement. Guided by core values of authenticity (sharing the essence of a Japanese garden), tranquility (creating space for serenity), beauty (inspiring through nature and art), education (building cultural connections through engagement and learning), tradition (honoring Japanese history and culture), quality (ensuring mindful attention to detail), community (engaging with our neighbors and partners), and hospitality/omotenashi (caring deeply for every relationship), Rohoen serves as both a treasured cultural destination and a welcoming gathering place for the Phoenix community and visitors alike.

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Reports to: Education Curator/Executive Director
Classification: Full-Time, Non-Exempt
Location: On-site – Phoenix, AZ
Salary Range: $22/hour
Schedule: 40 hours per week; Tuesday-Saturday; some additional weekend shifts required; flex and partial remote opportunities available.

Membership Responsibilities

• Serve as the main point of contact for all membership inquiries—phone, email, and in person.
• Manage the full membership lifecycle: signups, renewals, benefits, and outreach.
• Maintain accurate and current records in the CRM system; generate reports and analyze trends.
• Collaborate with the Executive Director to strategize membership growth and retention.
• Provide on-site guest support and recruit members during events and public hours.
• Plan and implement exclusive member programs, events and benefits.
• Collaborate with Marketing to create and manage member communications—newsletters, benefit updates, and promotions.
• Cultivate relationships with higher-level members and gather feedback.

Volunteer Responsibilities

• Lead recruitment, on-boarding, and scheduling for all volunteer roles including docents, garden volunteers, and special event support.
• Maintain and manage volunteer database; generate schedules and performance reports.
• Supervise Saturday volunteer activities, serving as the on-site coordinator.
• Coordinating with departments leads to ensure adequate volunteer training, coverage, and job performance evaluations.
• Develop continuing education and enrichment opportunities for volunteers.
• Lead the planning and execution of the annual Volunteer Appreciation event.
• Assist with private tours and docent-led programming in collaboration with the Education Curator.

General

• Deliver outstanding omotenashi (hospitality) to all guests, members, and volunteers.
• Assist with special events and onsite programs as needed.
• Perform additional duties as assigned by the Executive Director.

• Bachelor’s degree or equivalent work experience.
• Minimum 2 years of experience in membership services, volunteer coordination, or a related field.
• Strong interpersonal and communication skills with a customer-first mindset
• Experience with CRM or volunteer management software; proficient with Microsoft 365 and Zoom.
• Demonstrated ability to work independently while also thriving in a collaborative environment.
• Ability to lift and carry up to 50 lbs.; ability to stand and walk outdoors approximately 30–50% of the time.
• High levels of motivation, adaptability, and enthusiasm for Japanese gardens and/or Japanese arts and culture.
• Japanese language proficiency is a plus.
• NAI (National Association for Interpretation) certification is a plus.