Visitor Services Manager — Guest Experience Leader

DENVER BOTANIC GARDENS INC; Denver (CO); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical Plans

Dental and Vision Plan

Retirement Savings Plan

Paid holidays and time off

Job summary

Denver Botanic Gardens is seeking a full-time Visitor Services Manager to lead the front-of-house team, hire and train staff, and ensure a positive guest experience across the venue in Denver, Colorado.

The role requires managing admissions operations, cash handling, and interdepartmental communication, with evenings and weekends as needed. A bachelor’s degree or equivalent experience is required, plus several years in a related leadership role.

Qualifications

• Requires a Bachelor's degree or equivalent experience.
• Minimum of 5 years in a management role in a service environment.

Responsibilities

• Oversee day-to-day Visitor Services operations and staff performance.
• Supervise the Ambassador Volunteer program and frontline teams.
• Ensure accurate cash handling, reporting, and shift coverage.

Skills

Leadership

Accounting basics

Customer service

Staff training

Communication

MS Office

Education

Bachelor's degree or equivalent experience

Tools

Windows-based software

Retail POS

Raiser's Edge

ATMS software

Job description

Denver Botanic Gardens is seeking a full-time Visitor Services Manager to lead the front-of-house team, hire and train staff, and ensure a positive guest experience across the venue in Denver, Colorado.

The role requires managing admissions operations, cash handling, and interdepartmental communication, with evenings and weekends as needed. A bachelor’s degree or equivalent experience is required, plus several years in a related leadership role.