Visitor Relations Assistant

Duke University; Durham (NC); On-site; USD 28,000 - 33,000; Part time

Job summary

Duke University is seeking a part-time Duke Chapel Visitor Relations Assistant to serve as a Chapel representative and primary contact for visitors after business hours and on weekends/holidays. duties include greeting visitors, guiding tours, coordinating event setup, and ensuring the Chapel areas are tidy and secure.

The role requires basic grammar and math knowledge, plus at least three months of clerical or office support experience.

Qualifications

• Knowledge of basic grammar and mathematics normally acquired through a high school education.
• Three months of clerical or general office support experience or equivalent combination of education and experience

Responsibilities

• Greet, direct, inform, and respond to visitor questions
• Serve as ambassador of the Chapel and resource person for visitors and members of the Duke community
• Research subject matter, describe points of interest, and respond to questions
• Ensure the nave, transepts, chancel, Memorial Chapel, and crypt are tidy and well stocked
• Assist staff and student groups with set-up and clean-up for events, worship services, weddings, concerts, funerals, and rehearsals
• Monitor the entrance to the nave during private events, if group has requested that no tourists be permitted inside
• Maintain supply of brochures and other information for visitors
• Conduct 15-minute walking tours of the sanctuary
• Compile information regarding visitors to the Chapel
• Monitor visitor activities to ensure compliance with regulations and safety practices; notify visitors who are not in compliance
• Monitor premises for incident prevention and signs of suspicious activity; apply judgment to issues of concern by notifying supervisor and or the Duke University Police Department as the situation warrant
• Be available to respond to emergency situations such as fire or sudden illness of a visitor or event attendee
• Close and lock, or unlock and open the Chapel building
• Provide support for special projects, such as mailings, arts programs, etc.
• Some lifting and carrying is required. Experience in or event coordination is strongly preferred. Familiarity with Duke and Durham is a plus.

Skills

Greet visitors

Direct visitors

Inform visitors

Public speaking

Safety awareness

Education

High school education

Job description

Occupational Summary

Duke Chapel Visitor Relations Assistant (part-time). This Part Time position serves as a Chapel representative and primary point of contact for visitors and the Duke community after business hours and on weekends and holidays. The individual will perform the following:

Be You.

Duke Chapel Visitor Relations Assistant (part-time). This Part Time position serves as a Chapel representative and primary point of contact for visitors and the Duke community after business hours and on weekends and holidays. The individual will perform the following:

Be Bold.

As a Visitor Relations Assistant, You Will

• Greet, direct, inform, and responds to visitor questions
• Communicate effectively as an ambassador of the Chapel and serve as a resource person for visitors and members of the Duke community
• Research subject matter, describe points of interest, and respond to questions.
• Ensure the nave, transepts, chancel, Memorial Chapel, and crypt are tidy and well stocked
• Assist staff and student groups with set-up and clean-up for events, worship services, weddings, concerts, funerals, and rehearsals
• Monitor the entrance to the nave during private events, if group has requested that no tourists be permitted inside
• Maintain supply of brochures and other information for visitors
• Conduct 15-minute walking tours of the sanctuary
• Compile information regarding visitors to the Chapel
• Monitor visitor activities to ensure compliance with regulations and safety practices; notify visitors who are not in compliance
• Monitor premises for incident prevention and signs of suspicious activity; apply judgment to issues of concern by notifying supervisor and or the Duke University Police Department as the situation warrant
• Be available to respond to emergency situations such as fire or sudden illness of a visitor or event attendee
• Close and lock, or unlock and open the Chapel building
• Provide support for special projects, such as mailings, arts programs, etc.

Some lifting and carrying is required. Experience in or event coordination is strongly preferred. Familiarity with Duke and Durham is a plus.

The above statements describe the general nature and level of work performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Education

• Work requires a knowledge of basic grammar and mathematical principles normally acquired through a high school education.

Experience

• Work requires three months of clerical or general office support experience to become familiar with activities involved in providing routine clerical support. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Anticipated Pay Range:

Duke University provides an annual base salary range for this position as USD $20.00 to USD $24.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/

Equal Opportunity Employer:

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: [e-mail]; phone: [phone]).