Visitor Information Program Asst. II PN's 122603 & 24809 Kona (Delegated)

State of Hawaiʻi; Hawaii; On-site; USD 38,736 - 48,970; Full time

Job summary

A government agency in Kona, Hawaii, seeks a Visitor Information Program Assistant II. Responsibilities include assisting travelers with information, distributing materials, and providing foreign language interpretation. Candidates should have customer service experience, a high school diploma, and fluency in a designated foreign language. Availability for rotating shifts is required.

Qualifications

• Minimum 1 year of experience in hospitality or customer service.
• Ability to read and follow instructions.
• Must speak one foreign language besides English.

Responsibilities

• Assist the public with information on transportation and attractions.
• Disseminate maps and brochures at the airport.
• Provide interpreter services as needed.

Skills

Customer service

Verbal communication

Foreign language proficiency

Education

High school diploma or equivalent

Job description

Visitor Information Program Assistant II

Recruitment Number: DOT-AIR-2025-39

Salary: $3,471 to $4,388 per month (SR-10, Steps C - I)

Location: Kona (Delegated)

Shift: Rotating shifts including evenings, weekends, and holidays.

Responsibilities:

• Greet, welcome, and assist the traveling public in providing information on hotels, accommodations, ground and air transportation, tourist attractions, and activities.
• Disseminate maps, brochures, and periodicals at the airport.
• Speak a designated foreign language and provide interpreter services as required.

Qualifications:

• Minimum 1 year of progressively responsible experience in hospitality or customer service to traveling public.
• Ability to read, understand, and follow oral and written instructions; high verbal skill.
• Basic experience: High school diploma or equivalent, plus continuous part‑time or unpaid experience demonstrating instruction comprehension.
• Language requirement: Must be able to speak one of the following languages (in addition to English): Japanese, Mandarin, Korean, Tagalog, Hawaiian, Samoan.
• Driver’s license required.
• Eligible for SIDA clearance with no disqualifying federal criminal conviction within ten years.
• Legal authorization to work in the United States (citizen, national, permanent resident, or eligible under federal law).

Contact: DOT Personnel Office at [phone] (Mon‑Fri, 7:45‑4:30 HST).

Equal Employment Opportunity: State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

Other information: The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. For more information, visit https://studentaid.gov/manage-loans/forgiveness-cancellation.