VISITOR INFORMATION PROGRAM ASSISTANT I -KAHULUI (DELEGATED)

State of Hawaiʻi; Hawaii; On-site; USD 36,000 - 46,000; Full time

Job summary

The State of Hawaiʻi invites applications for a Visitor Information Program Assistant I at Kahului Airport. You will greet travelers, welcome the public, and assist visitors with information to encourage travel to the Hawaiian Islands.

The role requires flexibility to work rotating shifts including evenings, weekends and holidays, plus compliance with security procedures and a valid driver's license as stated.

Qualifications

• Basic experience reading, understanding and following instructions.
• General experience dealing with others with patience and tact.
• Possession of a valid driver's license at time of appointment.

Responsibilities

• Greet, welcome and assist the traveling public at Kahului Airport.
• Provide information to visitors to encourage travel to the Hawaiian Islands.
• Perform related clerical duties as assigned and support visitor services.

Skills

Basic experience

General experience

Driver's license

Job description

Visitor Information Program Assistant I

Recruitment Number: DOT-AIR-2026-42.

Salary: $3,266 to $4,139 per month (SR-08, Steps C-I) Level I.

Shift work: Applicants must be willing and able to work rotating shifts, including evenings, weekends and holidays.

Location: Kahului Airport.

The Visitor Information Program Assistant I is responsible for greeting, welcoming, and assisting the traveling public at the Kahului Airport, for providing information of interest to visitors to encourage travel to the major islands in the Hawaiian chain, and for incidentally performing various clerical duties and other related duties as assigned.

Legal Authorization To Work: The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.

The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call the DOT Personnel Office at [phone] for assistance.

Security Identification Display Area (SIDA) Clearance - Federal Criminal History Records Check: In accordance with Federal regulations, persons who are being considered for employment in positions which require unescorted access to secured areas at the airport must undergo a pre-employment fingerprint-based criminal history record check. In order to be granted the SIDA clearance, prospective employees must not have been convicted, or found "not guilty by reason of insanity," of a disqualifying criminal offense within ten years from the date of the application. Upon recommendation for hire, prospective employees will be required to successfully undergo the fingerprint-based criminal history record check and be found free of disqualifying convictions during the preceding ten years.

Testing: The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held. In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.

Public Service Loan Forgiveness (PSLF) Program: The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click: Public Service Loan Forgiveness | Federal Student Aid.

• Basic Experience: Applicants must possess experience which demonstrated the ability to read, understand and follow oral and written instructions, and a high degree of verbal skill. This requirement may also be met with the possession of a high school diploma or equivalent.
• General Experience: One (1) year of work experience which demonstrated positive evidence that applicants possess patience, tact, and an even temper in meeting and dealing with others.
• Driver's License: Applicants must possess a valid driver's license at the time of appointment.
• Substitutions Allowed: Relevant substitutions as described in the complete Minimum Qualification Requirements will apply.