VISITOR INFORMATION PROGRAM ASSISTANT I-KONA (DELEGATED)

State of Hawai'i; Honolulu (HI); On-site; USD 36,000 - 46,000; Full time

Job summary

The State of Hawai'i, Department of Transportation seeks a Visitor Information Program Assistant I at Ellison Onizuka Kona International Airport. You will greet travelers, provide information, and promote travel to Hawaii's islands while performing clerical duties as needed.

Applicants must have HS diploma or equivalent, 1 year of people-facing experience, a valid driver's license, and be eligible for SIDA clearance with a pre-employment background check; rotating shifts evenings, weekends and

Qualifications

• Read, understand and follow oral and written instructions, and a high degree of verbal skill.
• High school diploma or equivalent.
• One (1) year of work experience demonstrating patience, tact, and an even temper in dealing with others.
• Valid driver's license at time of appointment.
• Substitutions allowed as described in the complete Minimum Qualification Requirements.
• SIDA clearance required; pre-employment fingerprint-based criminal history record check.
• Legal authorization to work in the United States: U.S. citizen/national or eligible for unrestricted employment under federal law.
• Testing information: examination based on education and experience; in-person interviews may be required.

Responsibilities

• Greet, welcome, and assist the traveling public at the Lihue Airport.
• Provide information to visitors to encourage travel to Hawaii's major islands and perform related clerical duties as assigned.

Job description

Recruitment Number: DOT-AIR-2026-39

The immediate vacancies are located at the Ellison Onizuka Kona International Airport.

Salary: $3,266 to $4,139 per month (SR-08, Step C to I)

Note: Hiring rates will be based on availability of funds, the applicant's qualifications, and other relevant factors.

Shift work: Applicants must be willing and able to work rotating shifts, including evenings, weekends and holidays.

This posting is for the State of Hawaii, Department of Transportation (DOT).

The Visitor Information Program Assistant I is responsible for greeting, welcoming, and assisting the traveling public at the Lihue Airport, for providing information of interest to visitors to encourage travel to the major islands in the Hawaiian chain; and for incidentally performing various clerical duties and other related duties as assigned.

Basic Experience

Applicants must possess experience which demonstrated the ability to read, understand and follow oral and written instructions, and a high degree of verbal skill. This requirement may also be met with the possession of a high school diploma or equivalent.

General Experience

One (1) year of work experience which demonstrated positive evidence that applicants possess patience, tact, and an even temper in meeting and dealing with others.

Driver's License

Applicants must possess a valid driver's license at the time of appointment.

Substitutions Allowed

Relevant substitutions as described in the complete Minimum Qualification Requirements will apply.

Security Identification Display Area (SIDA) Clearance - Federal Criminal History Records Check

In accordance with Federal regulations, persons who are being considered for employment in positions which require unescorted access to secured areas at the airport must undergo a pre-employment fingerprint-based criminal history record check. In order to be granted the SIDA clearance, prospective employees must not have been convicted, or found "not guilty by reason of insanity," of a disqualifying criminal offense within ten years from the date of the application. Upon recommendation for hire, prospective employees will be required to successfully undergo the fingerprint-based criminal history record check and be found free of disqualifying convictions during the preceding ten years.

Legal Authorization to Work

The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.

The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call the DOT Personnel Office at [phone] for assistance.

Testing Information

The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.

In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.