VISITOR INFORMATION SPECIALIST IV (DELEGATED)

State of Hawaii; Hawaii; On-site; USD 62,000 - 75,000; Full time

Job summary

The State of Hawaii, Department of Transportation invites applications for the Visitor Information Specialist IV position located at Daniel K. Inouye International Airport.

The role oversees the Visitor Information Program, guiding daily operations and ensuring high-quality public information services to travelers and officials. Candidates should have a bachelor’s degree and at least three years of related experience in policy analysis or program evaluation; supervisory aptitude may be accepted

Qualifications

• Bachelor's degree required.
• Experience in policy analysis, program evaluation, or related administrative work is preferred.
• Three years of work involving analysis and evaluation of managerial policies and systems is typical.

Responsibilities

• Supervise and direct day‑to‑day operations of the Visitor Information Program.
• Conduct studies and make recommendations for development and revision of program plans, policies and procedures.
• Coordinate and participate in training activities and protocol matters; provide consultative services to foreign officials.

Skills

Policy analysis

Program evaluation

Analytical thinking

Communication

Education

Bachelor's degree

Job description

The immediate vacancy is located at the Daniel K. Inouye International Airport.

Salary: $5,527 to $6,728 per month (SR-22, Step D to I)

Note: Hiring rates will be based on availability of funds, the applicant's qualifications, and other relevant factors.

This posting is for the State of Hawaii, Department of Transportation (DOT). If you have any questions regarding this civil service recruitment, contact our Personnel Office at [phone], Monday - Friday, 7:45 am - 4:30 pm (HST). The Department of Human Resources Development - State Recruiting Office will refer all inquiries regarding this civil service recruitment to the DOT Personnel Office.

Visitor Information Specialist IV

The visitor information specialist IV supervises and directs the day-to-day operations of the Visitor Information Program; conducts studies and makes recommendations for the development and revision of program plans, policies and procedures; assists in providing consultative services to officials of foreign countries in establishing or improving their visitor information program; coordinates and participates in training activities and protocol matters; and performs other related duties as required.

Basic Education/Experience Requirements

Graduation from an accredited four (4) year college or university with a bachelor’s degree. Excess work experience as described below, or any other responsible administrative, professional, or analytical work experience that provided knowledge, skills and abilities comparable to those acquired in four (4) years of successful study while completing a college or university curriculum leading to a baccalaureate degree may be substituted on a year-for-year basis. To be acceptable, the experience must have been of such scope, level and quality as to assure the possession of comparable knowledge, skills and abilities.

General Experience

Three (3) years of work involving the analysis and evaluation of managerial policies, systems, methods and practices in the development and/or improvement of same.

Supervisory Aptitude

For the class Visitor Information Specialist IV, Supervisory aptitude rather than actual supervisory experience may be accepted. Supervisory aptitude is the demonstration of aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects of supervision.

Disability Accommodations

The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-587-0936 for assistance.

Electronic Notification to Applicants

The Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs. Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.

Testing Information

The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held. In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process. Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of application.

Public Service Loan Forgiveness Program

The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click: Public Service Loan Forgiveness | Federal Student Aid for further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the DOT Personnel Office's Levels of Review.