VISITOR INFORMATION PROGRAM ASSISTANT I-KONA (DELEGATED)

State of Hawaiʻi; Hawaii; On-site; USD 36,000 - 46,000; Full time

Job summary

State of Hawaiʻi Department of Transportation seeks a Visitor Information Program Assistant I at the Ellison Onizuka Kona International Airport to greet travelers and provide information about Hawaii's major islands.

Applicants must meet minimum qualifications including reading and following instructions, one year of customer-facing experience, and a valid driver's license; SIDA clearance and pre-employment fingerprint checks apply.

Qualifications

• Basic reading and written instructions ability.
• One year of work experience demonstrating patience and cordial interaction.
• Valid driver's license at time of appointment.

Responsibilities

• Greet and assist travelers at the airport information desk.
• Provide information about Hawaii's major islands to encourage travel.
• Perform clerical duties and related tasks as assigned.

Skills

Reading & following instructions

Patience & tact

Verbal communication

Education

High school diploma or equivalent

Job description

Recruitment Number: DOT-AIR-2026-39

The immediate vacancies are located at the Ellison Onizuka Kona International Airport.

Salary: $3,266 to $4,139 per month (SR-08, Step C to I)

Note: Hiring rates will be based on availability of funds, the applicant's qualifications, and other relevant factors.

Shift work: Applicants must be willing and able to work rotating shifts, including evenings, weekends and holidays.

This posting is for the State of Hawaii, Department of Transportation (DOT). If you have any questions regarding this civil service recruitment, contact our Personnel Office at [phone], Monday - Friday, 7:45 am - 4:30 pm (HST).

The Department of Human Resources Development - State Recruiting Office will refer all inquiries regarding this civil service recruitment to the DOT Personnel Office.

Duties Summary

The Visitor Information Program Assistant I is responsible for greeting, welcoming, and assisting the traveling public at the Lihue Airport, for providing information of interest to visitors to encourage travel to the major islands in the Hawaiian chain; and for incidentally performing various clerical duties and other related duties as assigned.

Minimum Qualification Requirements

To qualify, applicants must meet ALL of the following requirements:

• Basic Experience: Applicants must possess experience which demonstrated the ability to read, understand and follow oral and written instructions, and a high degree of verbal skill. This requirement may also be met with the possession of a high school diploma or equivalent.
• General Experience: One (1) year of work experience which demonstrated positive evidence that applicants possess patience, tact, and an even temper in meeting and dealing with others.
• Driver's License: Applicants must possess a valid driver's license at the time of appointment.
• Substitutions Allowed: Relevant substitutions as described in the complete Minimum Qualification Requirements will apply.

Security Identification Display Area (SIDA) Clearance - Federal Criminal History Records Check: In accordance with Federal regulations, persons who are being considered for employment in positions which require unescorted access to secured areas at the airport must undergo a pre-employment fingerprint-based criminal history record check. In order to be granted the SIDA clearance, prospective employees must not have been convicted, or found "not guilty by reason of insanity," of a disqualifying criminal offense within ten years from the date of the application. Upon recommendation for hire, prospective employees will be required to successfully undergo the fingerprint-based criminal history record check and be found free of disqualifying convictions during the preceding ten years.

Legal Authorization To Work

The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.

Other Information

The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call the DOT Personnel Office at [phone] for assistance.

ELECTRONIC NOTIFICATION TO APPLICANTS

The Department of Transportation will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications.

Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.

TESTING INFORMATION

The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.

In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.

In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of application.