Visitor Experience Specialist (PT)

Cincinnati Museum Center; Cincinnati (OH); On-site; USD 17,000 - 24,000; Part time

Job summary

Cincinnati Museum Center is seeking a Specialist, Guest Experience (Temporary, PT) to greet guests, operate the box office and self-serve kiosks, scan tickets, and distribute wristbands. The role may also serve as Parking Attendant to guide guests into and out of lots, using POS and scheduling systems for tickets and memberships.

We value a passion for working with people, experience engaging diverse audiences, and strong customer service.

Qualifications

• High school graduate or equivalent required.
• Experience in admissions, sales, hospitality, retail or customer service preferred.
• Experience with museums, non-profits, hospitality industry or large venues is a plus.
• Previous cash handling experience and operational experience with a POS system strongly preferred.

Responsibilities

• Provide excellent guest service and use outstanding sales techniques. Welcome and engage with guests and Members to ensure their needs are addressed and issues are resolved effectively.
• Seek out guest interaction and provide guidance and assistance by sharing information, events schedule, etc. Help guests plan their day for the most meaningful experience possible.
• Operate point-of-sale system, ticket-scanning devices, and parking system. Handle cash with care and accuracy when cashiering. Distribute wristbands and explain admission policies and procedures to guests.
• Work collaboratively with other Cincinnati Museum Center team members, adult and youth volunteers, and interns to create a cohesive and comprehensive visitor experience for Cincinnati Museum Center guests.
• Assist in training new staff, volunteers, and community partners through shadowing while greeting, cashiering, or taking tickets.
• Perform cross-training duties for other guest-facing departments like Museum Engagement and Guest Services when needed, including answering phones in the call center and distributing/collecting audio guides in featured exhibits, accounting for approximately 10-15% of work time.
• Other duties as assigned.

Skills

People skills

Guest interaction

Customer service

Cash handling

Education

High school diploma

Job description

Cincinnati Museum Center is seeking a Specialist, Guest Experience (Temporary, PT) to greet guests, operate the box office and self-serve kiosks, scan tickets, and distribute wristbands. The role may also serve as Parking Attendant to guide guests into and out of lots, using POS and scheduling systems for tickets and memberships.

We value a passion for working with people, experience engaging diverse audiences, and strong customer service.