Guest Experience & Attractions Host

Cleveland Metroparks; Cleveland (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Cleveland Metroparks is seeking a Guest Experiences Associate to deliver exceptional customer service to zoo guests in a friendly, personable manner. You will verify tickets and memberships, direct traffic, operate attractions, and provide information about activities and events.

This role requires regular attendance, flexible schedules including evenings and weekends, and a commitment to safety as you assist visitors and help manage crowds.

Responsibilities

• Regular attendance is required; flexible schedules including evenings, weekends, and holidays.
• Directs traffic, pedestrian flow, and parking in a safe, efficient manner.
• Accurately compares tickets by type, time and date to prevent unauthorized entry.
• Acts as host/hostess at tram/train stops.
• Answers visitor inquiries and shares information about activities and events.
• Engages guests in a friendly and positive manner.
• Operates small attractions (giraffe feeding, carousel, 4D Theater, etc.).
• Keeps supervisor informed of key issues or concerns.
• Maintains a safe work area and reports hazards.
• Performs related duties as assigned.

Job description

Cleveland Metroparks is seeking a Guest Experiences Associate to deliver exceptional customer service to zoo guests in a friendly, personable manner. You will verify tickets and memberships, direct traffic, operate attractions, and provide information about activities and events.

This role requires regular attendance, flexible schedules including evenings and weekends, and a commitment to safety as you assist visitors and help manage crowds.