Visitor Experience Specialist

MoMA; New York (NY); On-site; USD 36,630; Part time

Job summary

A premier art institution in New York is seeking a Guest Specialist to enhance visitor experiences through proactive customer service, ticket sales, and event support. The ideal candidate will have a Bachelor's degree, strong customer service skills, and proficiency in technology. This role involves embracing the art environment while ensuring a welcoming atmosphere for guests. The position offers a pay rate of $26.59 per hour and requires availability on weekends and holidays.

Qualifications

• Previous experience interacting with the general public strongly preferred.
• Exceptional customer service skills and a passion for the arts are required.
• Must be available to work weekends and holidays.

Responsibilities

• Sell Museum admission and membership tickets.
• Assist guests with visit planning and resolve complaints.
• Draft routine correspondence in response to member inquiries.

Skills

Customer service

Technology proficiency

Multilingual abilities

Education

Bachelor's degree or equivalent

Tools

Point of sale software

Google Workspace

Job description

A premier art institution in New York is seeking a Guest Specialist to enhance visitor experiences through proactive customer service, ticket sales, and event support. The ideal candidate will have a Bachelor's degree, strong customer service skills, and proficiency in technology. This role involves embracing the art environment while ensuring a welcoming atmosphere for guests. The position offers a pay rate of $26.59 per hour and requires availability on weekends and holidays.