Visitor Experience Lead & Front Desk Coach

University of California, Santa Cruz; California (MO); On-site; USD 60,000 - 75,000; Full time

Job summary

UC Santa Cruz's Seymour Marine Discovery Center seeks a Visitor Hospitality Manager to lead the frontline guest experience with warmth and consistency. You will recruit, train, coach, and supervise student staff at the front desk and exhibit hall, ensuring welcoming, inclusive experiences for every visitor.

The role works closely with the Revenue & Retail Manager to deliver exceptional visitor service and smooth operations in a dynamic public space on the California coast.

Qualifications

• Lead frontline guest experience at the Seymour Marine Discovery Center.
• Recruit, train, coach student staff team.
• Provide welcoming, inclusive visitor interactions and guidance.

Responsibilities

• Lead the Seymour Marine Discovery Center's frontline guest experience and set the standard for service.
• Oversee recruitment, training, and performance coaching for student staff at front desk and exhibit hall.
• Collaborate with the Revenue & Retail Manager to ensure smooth operations and visitor satisfaction.

Job description

UC Santa Cruz's Seymour Marine Discovery Center seeks a Visitor Hospitality Manager to lead the frontline guest experience with warmth and consistency. You will recruit, train, coach, and supervise student staff at the front desk and exhibit hall, ensuring welcoming, inclusive experiences for every visitor.

The role works closely with the Revenue & Retail Manager to deliver exceptional visitor service and smooth operations in a dynamic public space on the California coast.