Visitor Experience Associate

Worcester Art Museum; Maryland; On-site; USD 18,000 - 25,000; Part time

Job summary

Worcester Art Museum in Worcester, MA seeks a part-time Visitor Experience Associate to greet guests, answer questions, and share information about exhibitions, programs, and memberships. This entry-level role starts at $15.50 per hour.

You will handle admissions, memberships, and donations at the point of sale, maintain visitor spaces, and collaborate with colleagues to ensure a welcoming, accurate visitor experience. Weekend availability is required; some evenings may be needed.

Qualifications

• Commitment to outstanding customer service and welcoming visitors of diverse ages and backgrounds.
• Comfort using point-of-sale systems, handling cash and credit card transactions, and completing basic end-of-shift reconciliation accurately.
• Clear verbal and written communication skills, including the ability to answer questions and share information about exhibitions, programs, memberships, and Museum policies.
• Reliability, regular attendance, and ability to work both independently and collaboratively with colleagues.
• Weekend availability required; some evening availability may be needed.
• Must be 21 years of age or older.

Responsibilities

• Greet visitors and provide accurate information about exhibitions, programs, and memberships.
• Answer questions and assist visitors in navigating the museum space.
• Process admissions, memberships, and donations at the point of sale.
• Explain Museum policies regarding artwork, photography, bags, and food.
• Maintain visitor center materials and spaces; communicate with supervisors and colleagues.

Skills

Customer service

Cash handling

Clear communication

Reliability

Teamwork

Tools

POS systems

End-of-shift reconciliation

Job description

Description

Join our team at the Worcester Art Museum as a Visitor Experience Associate! We're looking for friendly, reliable, and customer-focused individuals to serve as a welcoming frontline presence for our visitors. This part-time position starts at $15.50 per hour and offers an entry-level opportunity to gain experience in a vibrant museum environment while engaging directly with the public.

As a Visitor Experience Associate, you play a key role in shaping each visitor’s journey. From greeting guests and answering questions to sharing information about exhibitions, programs, and memberships, you help ensure that every visitor feels informed, welcomed, and supported. Associates use point-of-sale systems to process admissions, memberships, and donations, and assist visitors in understanding Museum policies related to artwork, photography, bags, and food.

This role is well suited to individuals who enjoy working with people, take pride in accuracy and professionalism, and are comfortable balancing hospitality with responsibility. Visitor Experience Associates are trusted to handle cash transactions, complete basic end-of-shift reconciliation, maintain visitor center materials and spaces, and communicate clearly with supervisors and colleagues. Weekend availability is required, with some evening shifts as needed. We are currently prioritizing applicants who are available to work both Saturdays and Sundays consistently.

By joining the Worcester Art Museum, you become part of a team dedicated to creating meaningful, inclusive, and memorable experiences for visitors of all ages and backgrounds. If you're personable, dependable, and interested in working in a public-facing role that blends customer service with cultural engagement, we encourage you to apply.

Position Title

Visitor Experience Associate

Employment Type

Part-time, Non-Exempt

Department

Visitor Experience

Division

Operations

Reports to

Visitor Experience Manager

Supervisory Responsibilities

None

Salary Range

Starting rate $15.50 per hour

Requirements

Key Requirements

• Commitment to outstanding customer service, professionalism, and welcoming visitors of diverse ages and backgrounds
• Comfort using point-of-sale systems, handling cash and credit card transactions, and completing basic end-of-shift reconciliation accurately
• Clear verbal and written communication skills, including the ability to answer questions and share information about exhibitions, programs, memberships, and Museum policies
• Reliability, regular attendance, and ability to work both independently and collaboratively with colleagues
• Weekend availability required; some evening availability may be needed
• Must be 21 years of age or older

About WAM

The Worcester Art Museum connects people, communities, and cultures through the experience of art. Our wide-ranging exhibitions tell global stories-from art made thousands of years ago to works being created today. The Museum's collection of nearly 40,000 objects, assembled since its opening in 1898, provides a foundation to connect visitors of all ages with art, artists, and the ideas they spark. With strong ties to both our local community and the international art world, the Worcester Art Museum is an essential cultural venue for Central Massachusetts and beyond.

Inclusion, Diversity, Equity, and Accessibility at WAM: At WAM we are committed to building a diverse environment, one where staff feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Please visit our Mission, Vision, and Values page to learn more.

The Museum is an equal opportunity employer committed to diversity.