Visitor Experience Associate

State of Mississippi; Jackson (MS); On-site; USD 29,000 - 33,000; Full time

Job summary

The State of Mississippi’s Department of Archives and History seeks a Visitor Experience Associate for the Two Mississippi Museums. You will greet visitors, process admissions and financial transactions, and provide clear information about exhibits, programs, and local attractions.

Flexibility is required, including weekends, evenings, holidays, and special events. You will collaborate with education staff, volunteers, and store operations to ensure a welcoming, informative guest experience for

Qualifications

• High school diploma or equivalent required.
• 3–6 years of customer service experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Greet visitors and process admissions and payments.
• Provide information about exhibitions and local attractions.
• Support front-line operations and store activities as needed.
• Respond to inquiries professionally and maintain a welcoming atmosphere.

Skills

Customer service

Communication

Time management

Punctuality

Education

High School Diploma or equivalent

Job description

Visitor Experience Associate in 25 - HINDS COUNTY, MS

State of Mississippi

$28,542.30 - $32,823.64 Annually

Location

25 - HINDS COUNTY, MS

Full-Time

About the Agency

The Mississippi Department of Archives and History, established in 1902, collects, preserves, and provides access to the state's archival resources. Today, this mission continues through the efforts of the department's five divisions. Our mission is to preserve Mississippi's diverse historic resources and share them with people worldwide, inspiring the discovery of stories that connect our lives and shape our future.Agency contact: Laura Rawson, Personnel Manager, [e-mail]

The Mississippi Department of Archives and History (MDAH) is seeking a Customer Service Representative III to serve as a Visitor Experience Associate at the Two Mississippi Museums.The Visitor Experience Associate is the primary point of contact for visitors to the Two Mississippi Museums, helping create a welcoming, engaging, and memorable experience for all guests. This position is responsible for greeting visitors, processing admissions and financial transactions, assisting with daily front-line operations, and providing information about museum exhibitions, educational programs, special events, and local attractions. As an ambassador for the Museum of Mississippi History and the Mississippi Civil Rights Museum, the Visitor Experience Associate plays an important role in promoting the museums, enhancing visitor engagement, and ensuring guests feel welcomed, informed, and well cared for throughout their visit. The position also supports the Education and Programs team, Group Tour Coordinator, museum volunteers, and museum store operations as needed.The ideal candidate will interact with individuals and groups from diverse backgrounds, respond to visitor inquiries, address concerns courteously and professionally, and help maintain a positive, inviting atmosphere. Responsibilities include accurately processing admissions and financial transactions while demonstrating excellent communication, interpersonal, organizational, and customer service skills.The Visitor Experience Associate must be available to work a flexible schedule, including weekends, evenings, holidays, and special events as needed. The regular work schedule is Tuesday through Saturday, with a required Sunday shift every other week.

What you’ll need to be Successful

Excellent organizational and time management skills, with the ability to effectively prioritize tasks, manage multiple responsibilities, and meet deadlines. Demonstrates punctuality, dependability, and a strong sense of responsibility, along with excellent communication skills and the ability to establish and maintain positive working relationships with colleagues, supervisors, and the public.

Preferred Qualifications

Typically requires High School Diploma or equivalent and 3-6 years of experience. Agency preferred qualifications:This position typically requires a High School Diploma or equivalent and three to six years of Customer Service experience.

Employer State of Mississippi

Address 210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201