Part-Time Visitor Experience Guide

Kenmore Heritage Association; Bellevue (WA); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Paid Time Off

Wellness/Sick Time

401(K) Savings Plan

Job summary

KidsQuest Children’s Museum seeks a Part-Time Visitor Experience Guide to greet guests, handle admissions, and support museum operations with a friendly, customer-focused approach.

You will lead hands-on activities and assist with events while helping maintain a welcoming, safe environment for visitors of all ages, including families on busy days. This role requires flexibility and strong communication skills.

Qualifications

• Friendly, outgoing personality required; must enjoy working with children and families.
• Able to work in a fast-paced environment with multiple responsibilities.
• Strong communication and ability to relate to a wide range of visitors.

Responsibilities

• Greet visitors, manage admissions desk and cash handling, and inform visitors of offerings.
• Lead hands-on activities and STEAM-based experiences for children and families.
• Assist with events, birthday parties, and staff training as needed.

Skills

Friendly demeanor

Excellent communication

Bilingual encouraged

Job description

Title:Part Time Visitor Experience Guide (VEG)

Job status:Part-Time, Non-Exempt

Position reports to:Visitor Experience Managers

Pay Rate:$20.50 per hour

Work week:Average of24 hours per week, ~3 shifts per week, availability required on Tuesday or Thursday, Friday, and one weekend day

Team:Visitor Services

Work Location:On-site1116 108th Ave NE,Bellevue, WA 98004

BENEFITS HIGHLIGHT

Starting at approximately 6 days of Paid Time Off
Up to 6 days of Wellness/Sick Time
401(K) Savings Plan

POSITION SUMMARY

A Visitor Experience Guide (VEG) is a vital part of the Visitor Services Department and is responsible for interacting with museum visitors of all ages. A VEG provides key information and facilitates exhibits through play to enhance the visitor experience and create a memorable environment. This includes supporting the organization’s mission and values and creating a welcoming environment for all our guests.

VEG’s are the first line of customer service and responsible for running our admissions desk, maintaining staff availability throughout the museum, and helping guests have a meaningful experience. In addition to day-to-day operations, VEGs facilitate special events and birthday parties, earning valuable customer service and classroom management experience. As a regular presence on the museum floor, our Visitor services team helps to ensure the cleanliness and safety of our facilities. This position utilizes a strong hospitality mindset, communication skills, multitasking ability, flexibility, judgment, patience, and humor.

RESPONSIBILITIES & DUTIES

Visitor Services(80%)

Greet all visitors and respond to their needs in a positive way.
Perform all admissions desk duties including greeting visitors, the point-of-sale system, cash handling, membership sales, and answering phones.
Accurately inform visitors of museum offerings.
Great visitors and maintain props to keep the exhibit floor and meeting areas in optimal condition.
Follow safety procedures to regularly clean and sanitize exhibits.
Assist in maintaining the cleanliness of the facility including but not limited to, restrooms, classroom spaces, and the exterior of the building.
Lead birthday parties and STEAM activities as assigned.

Informal Education(20%)

Interpret and facilitate exhibits through play.
Lead hands-on activities for children and families on the museum floor
Assist with the facilitation of educational programs and events as needed.
Assist with training new staff as needed.
Perform other related duties as assigned.

Requirements

• Friendly, outgoing personality required; must enjoy working with children and families.
• Thrive on working in a fast-paced environment with a wide variety of job responsibilities and demands.
• Demonstrated ability to communicate and relate effectively to a wide variety of individuals.
• Able to work both independently and in cross-functional teams to solve problems creatively.
• Efficient computer skills
• Ability to remain in a stationary position for extended periods of time, work outdoors, move from ground to above shoulder, ascend/descend stairs, position self to bend, stoop, sit, push, and pull.

Preferred

• Bilingual applicants strongly encouraged.
• 1-year experience in a customer service environment
• Experience working with children ages 0-10 years in playful or educational environments.

Toserve the best interest of museum patrons, KQCM will:

Conduct a criminal background check on all prospective employees.
Require proof of immunization within thirty days of employment.
Require certification in Adult, Child, and Infant CPR, First Aid, and AED. Paid for by KidsQuest Children’s Museum.

Applicants must be currently authorized to work in the United States on a full-time basis.

KidsQuest Children’s Museum will not sponsor applicants for work visas now or in the future and will not transfer sponsorship for employment visa status for this role.

Why should you work forKQCM

• Be a part of our mission to create learning through the power of play and exploration that connects children to their communities and the world.
• A unique, fun work environment where curiosity and creativity are encouraged.
• Committed to a diverse and inclusive workplace and is an equal opportunity employer.