IT Program Manager

Smithsonian; Washington, Northern (District of Columbia, KY); Hybrid; USD 140,000 - 170,000; Full time

Job summary

The Smithsonian Institution, located in the Office of Digital and Innovation (ODI), seeks a GS-15 level professional to lead enterprise digital asset initiatives and modernization programs. The role requires supervising staff, coordinating governance, and managing technology resources with a focus on service delivery to Smithsonian audiences.

Applicants should demonstrate strong attention to detail, customer service, oral communication, and problem solving, along with the ability to collaborate

Qualifications

• One year of specialized experience at the GS-14 level in federal service.
• Experience leading enterprise digital asset or collections information technology programs.
• Experience directing modernization and lifecycle management of enterprise platforms.
• Experience supervising technical staff and coordinating decisions among stakeholders.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

The Smithsonian Institution is the world’s largest museum, education, and research complex, with 21 museums and the National Zoo. This position is located in Office of Digital and Innovation (ODI), Office of the Deputy Secretary, Smithsonian Institution (SI). ODI works centrally and within SI units to unlock the full potential of our collections and resources, better understand and serve our audiences, and pioneer innovative approaches to accelerate and scale Smithsonian's impact.

GS-15 Experience: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-14 level in the Federal Service. For this position, specialized experience is defined as:

• Leading enterprise digital asset or collections information technology programs and services;
• Directing modernization and lifecycle management of enterprise platforms;
• Supervising technical staff and/or subordinate supervisors;
• Developing governance, roadmaps, or service strategies and coordinating decisions among diverse stakeholders;
• Managing technology investments, budgets, contracts, vendors, or other resources.

In addition to meeting the Specialized Experience for all positions individuals must have related experience demonstrating each of the four competencies listed below:

1. Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
2. Customer Service: Anticipates and meets the needs of both internal and external business partners and customers (any individuals who use or receive the services or products that your work unity produces including the general public, individuals who work in the agency, other agencies, or organizations outside the Government). Provides information or assistance. Delivers high-quality products and services; is committed to continuous improvement. Effectively manages customer relationships.
3. Oral Communication: Makes clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information, as needed. Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience. Facilitates an open exchange of ideas to ensure all group input is considered. Handles technical, sensitive, or controversial topics with agility involving executives/managers as appropriate.
4. Problem Solving: Identifies and analyzes problems, weighs relevance and accuracy of information, generates and evaluates alternative solutions, and makes sound recommendations.

Your resume must be no more than two (2) pages and should clearly demonstrate how your experience aligns with the responsibilities and specialized experience required for this position. Do not copy language directly from the vacancy announcement, as you will be deemed ineligible for consideration. Instead, provide detailed, descriptive information about your actual experience. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.

In aneffort to streamline our hiring process, SI employees whose current position of record is in the same job series (2210) and who are in a Federal competitive service appointment as this advertised position, are not required to submit a transcript with your application package. However, if selected, you will be required to provide a copy of your transcript before your start date in the position.

Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying).