Visitor Services Staff Member

Massachusetts Institute of Technology; Cambridge (MA); On-site; USD 21,000 - 28,000; Part time

Job summary

MIT List Visual Arts Center in Cambridge, MA seeks a Visitor Services Staff Member. The role greets visitors, provides exhibition information, and helps ensure gallery security and smooth operations across exhibitions.

The position requires attending trainings, strong customer service skills, and flexibility for shifts including weekends. In-person venue on MIT campus, with occasional events and gallery duties as needed.

Qualifications

• High school diploma or equivalent.
• Excellent interpersonal, communication, and customer service skills.
• Experience working with the public in-person.

Responsibilities

• Greet and orient visitors to MIT List Visual Arts Center.
• Provide exhibition and general information to guests.
• Safeguard artwork by enforcing gallery protocols and maintaining security.
• Operate technical exhibition elements and assist with opening/closing procedures.
• Track attendance and assist with catalog sales; support events and exhibitions.

Skills

Interpersonal skills

Customer service

Communication

Multitasking

Problem-solving

Education

High school diploma

Job description

Posting Description

VISITOR SERVICES STAFF MEMBER, MIT List Visual Arts Center , provides a welcoming and positive experience for visitors to our international contemporary art museum located on MIT's Cambridge campus. This role greets and orients visitors, provides exhibition and general information, safeguards artwork by ensuring visitors adhere to established protocols, maintains gallery security, operates technical exhibition elements, manages opening and closing procedures, maintains clean gallery and desk areas, tracks attendance, executes catalog sales, and supports special events and exhibitions. The position requires attendance at exhibition trainings, technical walkthroughs, customer service training, and staff meetings.

Job Requirements

REQUIRED : High school diploma or equivalent; excellent interpersonal, communication, and customer service skills; experience working with the public in-person; technical proficiency with audiovisual equipment and various media; demonstrated interest in contemporary art; ability to maintain a stationary position for extended periods; ability to lift and move objects up to 25 pounds; ability to apply 10 pounds of force in pushing, pulling, and locking; flexibility with shift coverage and co-worker requests; strong multitasking and problem-solving abilities; familiarity with MIT campus and policies, particularly regarding accessibility and non-discrimination; adherence to established dress code. PREFERRED : Knowledge of contemporary art practices; and experience in gallery or museum environments.

This is an in-person position. Friday, Saturday, and Sunday, 11:30 AM–6:30 PM (18 hours/week), with flexibility on opening and closing hours based on exhibition technical needs. Position includes occasional daytime/weekday trainings and evening events.

8/6/2026