Visitor Center Supervisor: Destination Services & Engagement

The Denton Destination Management and Marketing Organization; Denton (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

The Denton Destination Management and Marketing Organization is seeking a Destination Services Supervisor to oversee the Discover Denton Visitor Center. You will manage daily operations, supervise staff and volunteers, and ensure exceptional visitor experiences across in-person, phone, email, and digital channels.

You will lead community outreach, support event logistics, and help with budgeting and reporting while maintaining a welcoming and professional center for visitors and local partners.

Qualifications

• Bachelor’s degree in Hospitality, Tourism, Communications, Business Administration, Event Management, or related field.
• Minimum of three (3) years in hospitality, visitor services, tourism, customer experience, event operations, or related field.
• Supervisory or leadership experience preferred.

Responsibilities

• Oversee daily operations of the Discover Denton Visitor Center.
• Supervise Visitor Center staff, volunteers, interns, and scheduling activities.
• Ensure high-quality customer service via in-person, phone, email, and digital interactions.
• Maintain Visitor Center appearance, displays, and visitor information materials.
• Coordinate distribution of visitor guides, maps, brochures, and tourism information.
• Coordinate facility needs, office supplies, equipment, and maintenance requests.
• Assist with opening, closing, procedures, and facility readiness.
• Lead visitor center activations and community outreach.
• Support event logistics and participation at community functions and tourism activities.
• Prepare visitor statistics and operational summaries; monitor trends and feedback.

Skills

Customer service

Organizational skills

Staff supervision

Multitasking

Problem solving

Verbal & written communication

Professionalism

Independent & team work

Education

Bachelor's degree in Hospitality, Tourism, Communications, Business Administration, or Event Management

Tools

Microsoft Office

Job description

The Denton Destination Management and Marketing Organization is seeking a Destination Services Supervisor to oversee the Discover Denton Visitor Center. You will manage daily operations, supervise staff and volunteers, and ensure exceptional visitor experiences across in-person, phone, email, and digital channels.

You will lead community outreach, support event logistics, and help with budgeting and reporting while maintaining a welcoming and professional center for visitors and local partners.