Visitor Center Coordinator

CITY OF LINCOLN CITY; Lincoln City (OR); On-site; USD 36,000 - 46,000; Full time

Job summary

CITY OF LINCOLN CITY is seeking a Visitor Center Coordinator to support the Explore Lincoln City Welcome Center. The role involves sharing information about local destinations and amenities, handling front-desk duties, and assisting with events in a fast-paced environment.

Ideal candidates have a high school diploma, at least one year of reception or admin experience, and strong communication skills. Expect some weekend and evening hours, with a friendly, customer-focused approach.

Qualifications

• High School diploma or equivalent supplemented by additional training and at least one-year experience performing reception and administrative duties in an office or customer service environment.
• Knowledge of office practices, business English, and excellent verbal and written communication skills.
• Intermediate computer skills with experience using MS Office and an aptitude to learn new systems.
• Demonstrated ability to apply sound judgment, take initiative, anticipate needs, and communicate effectively with a team and the public.
• Flexible working hours include some nights and weekends.

Responsibilities

• Provide information about local destinations, activities and amenities to visitors.
• Perform front-counter reception duties and assist in a fast-paced customer service environment.
• Support events and educational initiatives in both indoor and outdoor settings.
• Deliver excellent customer service, use good judgment, and respond nimble to diverse visitors and coworkers.

Skills

Customer service

Verbal communication

Written communication

MS Office

Time management

Organization

Team communication

Education

High School diploma or equivalent

Tools

MS Office

Job description

Description

EMPLOYMENT OPPORTUNITY

Visitor Center Coordinator

$26.08 – $33.30 per hour

Full-Time–Non-Exempt

AFSCME Union-Grade 7

This position will remain open until filled, with a first look at applications on November 3, 2026.

Lincoln City has a great opportunity with the Explore Lincoln City Department as a full-time Lincoln City Welcome Center Coordinator! This position performs a variety of tasks to support the welcome center, with a primary goal of providing inspiration to visitors by sharing information about local destinations, activities and amenities in a fast-paced customer service environment.

This position works both indoors in a public-facing office environment and outside for events and educational initiatives. Flexibility is required to work weekends, special events, and some evenings. The ideal candidate is friendly, knowledgeable, enthusiastic, demonstrates excellent customer service skills, and possesses the ability to use good judgement and provide nimble response to a wide variety of visitors in a busy setting. Join our team and welcome visitors to Lincoln City and the Oregon Coast in a beautiful setting at the new welcome center.

Questions about the recruitment should be directed to:

Abigail Edwards, Director of Human Resources

[e-mail]

541-996-1201

Requirements

JOB QUALIFICATION REQUIREMENTS:

MANDATORY REQUIREMENTS:

High School diploma or equivalent supplemented by additional training and at least one-year experience performing reception and administrative duties in an office or customer service environment, or any satisfactory combination of experience and training that demonstrates the knowledge, skills and abilities to perform the above duties. Knowledge of office practices and procedures, business English, and excellent verbal and written communication skills. Intermediate computer skills with experience using MS Office and an aptitude to learn new systems. Previous successful experience with direct public contact and excellent skills in organization, customer service, time management, attention to detail and accuracy are critical to this position. Demonstrated ability to apply sound judgment, take initiative, anticipate needs, and communicate effectively with a team and the public. Demonstrated experience and ability to work easily and professionally in a fast-paced customer service-oriented environment with a variety of visitors and coworkers. Flexible working hours include some nights and weekends.

SPECIAL REQUIREMENTS/LICENSES:

Valid Oregon Driver’s License with good driving history.

DESIRED SKILLS & EXPERIENCE:

Possession of a CPR/First Aid card. Previous office experience in a hospitality, municipality, visitor center or tourism environment. Knowledge of visitor/information/convention functions.

PHYSICAL DEMANDS OF POSITION:

While performing the duties of this position, the employee is frequently required to sit (for extended periods viewing a computer monitor and documents or providing reception coverage at the front counter), stand, communicate, reach, bend at the waist and manipulate objects, tools or controls. The position requires mobility and repetitive motions (e.g. processing bulk mail, data entry). It also requires visual acuity sufficient to view a computer screen and printed documents and auditory ability sufficient to hear voice in person and on the phone. Duties involve moving materials weighing up to and between 20-30 pounds (e.g. trays of mail) on a regular basis and may infrequently (approximately twice monthly) require moving materials weighing up to 40 pounds (e.g. boxes of brochures). Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computer keyboard, calculator, telephone and standard office equipment.

WORKING CONDITIONS:

This position works both indoors in an office environment and outside for events and marketing initiatives, primarily located at the front counter to perform reception duties. The noise level in the work area is typical of most office environments with telephones, personal interruptions and background noise. Some exposure to weather, traffic and other elements when performing duties outside the office.

Tagged as: Education .