VisionLink Telemetry & Training Specialist

Clear Destination Inc.; Houston (TX); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Great Work-Life Balance

Career growth

Comprehensive Benefits Package

401(k) with Employer Match

Tuition Reimbursement & Development

Paid Time Off & Holidays

Job summary

Mustang Cat is seeking a VisionLink Specialist to support, optimize, and expand VisionLink usage across our dealership network. You’ll serve as a primary resource for telematics support, onboarding, training, and performance monitoring.

In this role you’ll deliver actionable insights from connected assets to improve uptime, reduce costs, and boost equipment productivity while collaborating with Sales, Service, and Analytics teams.

Qualifications

• Experience in data analytics, data science, or a related analytical role.
• Strong ability to collect, interpret, and analyze data from multiple sources.
• Proficiency with Microsoft Office and database systems.
• Excellent written and verbal communication skills.
• Ability to work collaboratively across teams and departments.
• Strong attention to detail with effective organization and time management skills.

Responsibilities

• Provide frontline VisionLink-related support for customers and internal teams.
• Assist with account setup, asset visibility, subscriptions, and dashboard configuration.
• Troubleshoot telematics hardware and connectivity issues (Product Link devices, cellular/GPS).
• Coordinate with Caterpillar technical support for escalations.
• Lead customer onboarding sessions for new machine deliveries and training sessions.
• Develop quick-reference guides and internal best practices documentation.
• Translate telematics data into customer value for leadership and teams.

Skills

Data analytics

Data science

MS Office

Database systems

Communication skills

Collaboration

Time management

Education

Associate degree or technical certificate

Tools

VisionLink

Cat Inspect

SIS

Foresight

Job description

Mustang Cat is seeking a VisionLink Specialist to support, optimize, and expand VisionLink usage across our dealership network. You’ll serve as a primary resource for telematics support, onboarding, training, and performance monitoring.

In this role you’ll deliver actionable insights from connected assets to improve uptime, reduce costs, and boost equipment productivity while collaborating with Sales, Service, and Analytics teams.