VP, Contact Center Strategy & AI Transformation

Authority Brands; Atlanta (GA); On-site; USD 250,000 - 350,000; Full time

Benefits offered by this job

Competitive salary

Full benefits package

PTO

Paid holidays

401(k)

Job summary

Authority Brands Inc. seeks a Vice President of Contact Center to lead customer service and contact center operations across internal and external teams supporting consumer brands and corporate-owned locations.

This executive will shape the future-state operating model to accelerate acquisition, improve retention, and deliver best-in-class experiences for homeowners and franchise owners. The role requires a proven track record in contact center leadership, scaling operations, and deploying

Qualifications

• 10+ years of progressive contact center leadership experience or equivalent
• Data-driven with strong analytics for performance metrics
• Ability to manage budgets and P&L across multiple brands
• Experience implementing enterprise AI in contact centers
• Strong cross-functional and stakeholder management

Responsibilities

• Lead teams across a geographically dispersed organization.
• Define enterprise contact center vision, multi-year roadmap, and operating model.
• Develop a scalable platform and playbook for future brands.
• Balance resources to meet KPI targets and optimize efficiency.
• Oversee internal operations and external BPO partners with governance.

Job description

Authority Brands Inc. seeks a Vice President of Contact Center to lead customer service and contact center operations across internal and external teams supporting consumer brands and corporate-owned locations.

This executive will shape the future-state operating model to accelerate acquisition, improve retention, and deliver best-in-class experiences for homeowners and franchise owners. The role requires a proven track record in contact center leadership, scaling operations, and deploying