Global Partner Services Director, Contact Center Operations

Capital One; Chicago (IL); Hybrid; USD 208,800 - 238,300; Full time

Benefits offered by this job

Comprehensive health benefits

Performance-based incentives

Competitive salaries

Job summary

A financial services company in Chicago is seeking a Senior Director to lead the Global Partner Services team. Your responsibilities include ensuring operational excellence, managing relationships with partners, and developing strategic plans that align with organizational objectives. The ideal candidate will have extensive experience in operations and people management, with a focus on delivering results in a dynamic environment. This role is hybrid, requiring on-site and remote work options.

Qualifications

• 5+ years of Financial Services experience or Operations leadership experience
• 5+ years of People Leadership experience
• 5+ years of experience leading Contact Center Operations

Responsibilities

• Ensure consistent and high-quality service delivery from global partners
• Develop and implement strategic plans to achieve business objectives
• Foster a collaborative and inclusive work environment

Skills

Leadership

Tech Fluency

Curiosity

Results Focus

Communication

Analytical

Customer-Centric

Education

High School Diploma, GED, or Equivalent Certification

Bachelor's Degree

Tools

Google Suite

Microsoft Office

Job description

A financial services company in Chicago is seeking a Senior Director to lead the Global Partner Services team. Your responsibilities include ensuring operational excellence, managing relationships with partners, and developing strategic plans that align with organizational objectives. The ideal candidate will have extensive experience in operations and people management, with a focus on delivering results in a dynamic environment. This role is hybrid, requiring on-site and remote work options.