Vision Surgery Leads Coordinator

Socket.dev; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) with Company Match

Life Insurance

Short-Term Disability

Long-Term Disability

Employee Discounts on Vision Services

Job summary

Mann Eye Institute is seeking a Surgical Leads Coordinator to join the Marketing team in Houston. The role focuses on connecting with prospective LASIK and cataract patients, educating them, building trust, and guiding them through the early surgical journey.

You will respond promptly to inquiries, enter data into the CRM, and support scheduling and follow-ups. Excellent communication and sales skills are essential in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of proven sales experience.
• Customer service experience in a healthcare environment is a plus.
• Ophthalmic or medical office experience preferred.

Responsibilities

• Serve as the primary point of contact for inbound LASIK and cataract surgery inquiries.
• Contact internet-generated leads within one hour of inquiry.
• Respond to patient communication via phone, email, text, and other channels.
• Educate prospective patients on LASIK, cataract surgery, and other vision correction procedures.
• Build rapport with patients and help guide them toward scheduling consultations.
• Support surgery counselors by confirming consultation appointments and following up with canceled or missed appointments.
• Accurately enter and track lead information and referral sources within the CRM system.
• Follow up with prospective patients to recover lost consultation and surgical opportunities.
• Collaborate with internal teams to ensure a seamless patient experience.

Skills

Excellent communication

Sales skills

CRM proficiency

Organizational skills

Multitasking

Team collaboration

Independent work

Education

High school diploma

Tools

CRM software

Job description

Mann Eye Institute is seeking a Surgical Leads Coordinator to join the Marketing team in Houston. The role focuses on connecting with prospective LASIK and cataract patients, educating them, building trust, and guiding them through the early surgical journey.

You will respond promptly to inquiries, enter data into the CRM, and support scheduling and follow-ups. Excellent communication and sales skills are essential in a fast-paced environment.