Vision Surgery Leads Specialist

Mann Eye; Houston, Northern (TX, KY); Hybrid; USD 45,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

401(k) with Company Match

Life Insurance

Short-Term Disability

Long-Term Disability

Employee Discounts on Vision Services

Career Growth and Development

Job summary

Mann Eye Institute is seeking a Surgical Leads Coordinator to join our Marketing team in Houston. You will be the first contact for LASIK and cataract leads, educating patients and guiding them toward consultations while thriving in a fast-paced environment.

The role requires strong communication, sales experience, and CRM proficiency, with a focus on delivering an exceptional patient journey from first contact to scheduling. Collaboration with internal teams is essential.

Qualifications

• High school diploma or equivalent required.
• Minimum two years of proven sales experience.
• Healthcare/customer service experience in a medical setting is a plus.
• Knowledge of refractive surgery and ophthalmology services is preferred.

Responsibilities

• Serve as the primary contact for inbound LASIK and cataract inquiries.
• Contact internet-generated leads within one hour of inquiry.
• Educate prospective patients on LASIK, cataract surgery, and other vision correction procedures.
• Build rapport with patients and guide scheduling of consultations.
• Support surgery counselors by confirming appointments and following up on cancellations.

Skills

Excellent communication

Sales skills

Relationship building

Problem solving

Organizational skills

Multitasking

CRM experience

Independent worker

Refractive surgery knowledge

Education

High school diploma or equivalent

Two years sales experience

Tools

CRM systems

Job description

Mann Eye Institute is seeking a Surgical Leads Coordinator to join our Marketing team in Houston. You will be the first contact for LASIK and cataract leads, educating patients and guiding them toward consultations while thriving in a fast-paced environment.

The role requires strong communication, sales experience, and CRM proficiency, with a focus on delivering an exceptional patient journey from first contact to scheduling. Collaboration with internal teams is essential.