Surgical Leads Coordinator

Mann Eye; Houston, Northern (TX, KY); Hybrid; USD 45,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

401(k) with Company Match

Life Insurance

Short-Term Disability

Long-Term Disability

Employee Discounts on Vision Services

Career Growth and Development

Job summary

Mann Eye Institute is seeking a Surgical Leads Coordinator to join our Marketing team in Houston. You will be the first contact for LASIK and cataract leads, educating patients and guiding them toward consultations while thriving in a fast-paced environment.

The role requires strong communication, sales experience, and CRM proficiency, with a focus on delivering an exceptional patient journey from first contact to scheduling. Collaboration with internal teams is essential.

Qualifications

• High school diploma or equivalent required.
• Minimum two years of proven sales experience.
• Healthcare/customer service experience in a medical setting is a plus.
• Knowledge of refractive surgery and ophthalmology services is preferred.

Responsibilities

• Serve as the primary contact for inbound LASIK and cataract inquiries.
• Contact internet-generated leads within one hour of inquiry.
• Educate prospective patients on LASIK, cataract surgery, and other vision correction procedures.
• Build rapport with patients and guide scheduling of consultations.
• Support surgery counselors by confirming appointments and following up on cancellations.

Skills

Excellent communication

Sales skills

Relationship building

Problem solving

Organizational skills

Multitasking

CRM experience

Independent worker

Refractive surgery knowledge

Education

High school diploma or equivalent

Two years sales experience

Tools

CRM systems

Job description

Description

Surgical Leads Coordinator At Mann Eye Institute, our mission is simple: provide exceptional patient care while helping people improve their quality of life through better vision. As one of Texas' leading ophthalmology practices, we are committed to delivering a remarkable patient experience through compassion, expertise, and innovation. We are seeking a motivated and customer focused Surgical Leads Coordinator to join our Marketing team. This position plays a key role in connecting with prospective LASIK and cataract patients, providing education, building trust, and guiding patients through the beginning stages of their surgical journey. The ideal candidate is an excellent communicator with strong sales skills, a passion for helping others, and the ability to thrive in a fast-paced environment.

What You'll Do

• Serve as the primary point of contact for inbound LASIK and cataract surgery inquiries.
• Contact internet-generated leads within one hour of inquiry.
• Respond promptly to patient communication via phone, email, text, and other channels.
• Educate prospective patients on LASIK, cataract surgery, and other vision correction procedures.
• Build rapport with patients and help guide them toward scheduling consultations.
• Support surgery counselors by confirming consultation appointments and following up with canceled or missed appointments.
• Assist with surgery confirmation calls and return calls as needed.
• Accurately enter and track lead information and referral sources within the CRM system.
• Follow up with prospective patients to recover lost consultation and surgical opportunities.
• Support inbound call center operations during periods of increased call volume.
• Collaborate with internal teams to ensure a seamless and exceptional patient experience.
• Maintain positive working relationships with patients, physicians, and staff.
• Complete additional projects and responsibilities as assigned.

What We're Looking For

• Excellent communication and interpersonal skills
• Strong sales and relationship-building abilities
• Problem-solving skills with a proactive approach
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Computer proficiency and experience working with CRM systems preferred
• Ability to work independently and as part of a team
• Knowledge of refractive surgery, cataract surgery, and ophthalmology services preferred

Qualifications

• High school diploma or equivalent required
• Previous ophthalmic or medical office experience preferred
• Minimum of two years of proven sales experience
• Customer service experience in a healthcare environment is a plus

Benefits: Mann Eye Institute offers a comprehensive benefits package that may include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Holidays
• 401(k) with Company Match
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Discounts on Vision Services and Products
• Career Growth and Development Opportunities

Join Our Team If you enjoy helping people, building relationships, and being part of a team that changes lives through better vision,

Mann Eye Institute is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees.