Store Manager: Elevate Customer Experience & Team Performance

Luxottica; Round Rock (TX); On-site; USD 52,000 - 66,000; Full time

Job summary

LensCrafters is seeking a Store Manager in Round Rock, TX to lead a high-performing team and deliver an exceptional customer experience. You will align the Brand Story with flawless execution of service, training, and store operations.

Responsibilities include coaching staff, analyzing KPI data, hiring engaged team members, collaborating with the Doctor of Optometry, and ensuring safety programs are followed to maintain a safe, productive environment.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others.
• Attracts and hirers highly engaged team to ensure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment.

Skills

Store management

Team leadership

Sales skills

Operations knowledge

Budgeting

Customer service

Cash handling

Inventory management

Training & coaching

Communication

Education

High School diploma

College degree

Tools

POS system

LC Dashboard

Job description

LensCrafters is seeking a Store Manager in Round Rock, TX to lead a high-performing team and deliver an exceptional customer experience. You will align the Brand Story with flawless execution of service, training, and store operations.

Responsibilities include coaching staff, analyzing KPI data, hiring engaged team members, collaborating with the Doctor of Optometry, and ensuring safety programs are followed to maintain a safe, productive environment.